Omar Radoncic

Moonlight Home Health is a dedicated residential care provider focused on delivering high-quality, personalized healthcare assistance to individuals in the comfort of their homes. Reporting directly to Case Managers and Registered Nurses, I coordinate and execute daily clinical and personal care plans, serving as the vital day-to-day point of contact for patients and their broader medical care teams.

Main responsibilities-

Patient Care & Relations: Built trusting relationships with clients and families through compassionate care, demonstrating strong client relations and adherence to patient comfort protocols.

Clinical Routine Management: Managed daily care routines and responsibilities efficiently, highlighting excellent task management, patient safety monitoring, and reliability.

Care Team Communication: Maintained clear and consistent communication with healthcare professionals and family members regarding patient status and care updates.
My main achievements

Relationship Building: Significantly improved patient comfort and family peace of mind by consistently establishing immediate rapport and high levels during delivery.

Task Management: Streamlined and efficiently managed complex daily care routines, ensuring all
physical, medical, and emotional needs on

Communication Flow: Enhanced the accuracy of clinical handovers by providing clear, timely patient status updates to doctors, nurses, and family members.

ParkHill School District / Department of Education Substitute Teacher
October 2024 - Current day

Parkhill School District is a public K-12 education provider dedicated to fostering inclusive and high- achieving learning environments. Reporting directly to the School Principals and administration, I manage daily classroom operations and guide student learning across diverse grade levels, assuming full instructional responsibility for classes of 25-30 students.

Main responsibilities-

Lesson Delivery: Executed pre-established lesson plans and delivered clear instructions across various academic disciplines, ensuring continuous curriculum progression.

Classroom Management: Directed daily classroom responsibilities, maintaining a structured, safe, and productive learning environment for 25-30 students per session.

Behavioral Intervention: Addressed behavioral challenges professionally through clear communication, conflict resolution, and problem-solving to maintain a structured learning environment.

Stakeholder Communication: Built positive relationships with students and staff, strengthening school relations and promoting engagement and trust.

My main achievements-

Adaptive Instruction: Demonstrated strong communication skills by successfully adapting to and managing diverse classrooms and grade levels while maintaining academic continuity.

Classroom Control: Showcased effective task management in fast-paced, dynamic environments by keeping large groups focused and on schedule.

Relationship Building: Promoted high student engagement and trust by establishing immediate, positive rapport at the start of each assignment.

Environment Optimization: Successfully maintained classroom structure by resolving behavioral disruptions calmly and professionally.

Starbucks is a premier global roaster and retailer of specialty coffee, recognized for its high-volume operations and focus on community-centric customer care. Reporting directly to the Store Manager and Shift Supervisors, I managed point-of-sale transactions, beverage preparation, and customer relations, ensuring seamless floor operations and high quality standards in a fast-paced environment.

Main responsibilities-

Customer Relations: Delivered personalized, high-quality service to 100-200+ customers per shift, prioritizing customer satisfaction and building repeat business.

Multi-Tasking & Execution: Balanced multiple workflow responsibilities simultaneously, executing order fulfillment with consistent speed, accuracy, and quality.

Team Communication: Communicated effectively with both customers and team members behind the bar to maintain smooth daily operations and a positive floor experience.

Issue Resolution: Addressed and resolved customer concerns on the spot with professionalism and clarity, upholding strict brand service standards.

My main achievements-

Retention & Loyalty: Increased local customer retention and repeat business by consistently delivering a high standard of personalized service to over 100 customers daily.

Efficiency Optimization: Demonstrated strong task management under pressure, keeping order queues moving rapidly without sacrificing product quality.

Teamwork & Coordination: Ensured zero operational bottlenecks during peak hours by maintaining clear, proactive communication across the shift team.

Service Standards: Successfully protected brand reputation by converting customer complaints into positive experiences through strong communication and calm problem-solving.