Roaming Manager
Korek Telecom
مجموع سنوات الخبرة :25 years, 0 أشهر
• Set up strategic partnership with roaming carriers and partners for maintaining / enhancing revenue and gross margin KPIs of the roaming business.
• Define and implement initiatives related to accomplishing organizational roaming revenue and gross margin targets by enhancing inbound and outbound roaming traffic.
• Reengineer business strategies based on collated market intelligence on competition and other market trends across areas of operations.
• Enhance market penetration by deploying new roaming destinations and services based on evaluated market dynamics in partnership with the carriers.
• Interact with concerned stakeholders for designing and implementing roaming products and offers. Enhanced client satisfaction by resolving issues and rendering superior quality service.
• Assess and update roaming tariffs and follow up with operations, billing and other relevant partners to ensure effective roaming testing and rates as per roaming agreements.
• Render technical and administrative support to interconnect and international voice towards the achievement of revenue and gross margin targets.
• Evaluate and present various status reports for the senior management and other stakeholders to enable effective decision making.
• Support the PM in insuring timely planning and implementation of the project’s objectives and achievement of the project’s
objectives within the prescribed scope of work, timeline, budget and quality standards.
• Support and liaise with PM on the project implementation progress and development.
• Managing the project information flows and oversee change controls, risk registers and issue management by establishing oversight procedures.
• Provide inputs and review project reports and presentations for the top management when needed.
• Maintain effective communication and coordination with the project team.
• Maintain good working relationships with local authorities and local stakeholders.
• Assessed and managed project operations to align with business requirements of the organization. Guided teams in managing various organizational functions.
• Troubleshot and resolved issues to ensure seamless operations of various business functions. Prepared and presented resource and time estimates pertaining to technical aspects of the project.
• Coordinated with the partner for defining scope of projects and managing technical integrations. Ensured alignment of partner system specifications, work practices and the nature of business on field to align with project deliverables.
• Assessed IT requirements within the Partner’s company for testing, installing and monitoring of new systems to enhance operational efficiency and service quality.
• Designed work plans for the agreed solutions and managed implementation of new systems to ensure delivery of the Company’s services to the end customers.
• Conducted end user training for users of any new systems followed by defining software, hardware and network requirements to ensure effective implementation.
• Managed entire 4G LTE product line lifecycles from strategic planning to tactical activities as well as specifying and customizing the deployed CPE type.
• Assessed customer behaviour in the retail environment to provide recommendations for marketing initiatives. Interacted with vendors for maintaining profitable and professional operations.
• Involved in designing product packaging, user manuals, sales collateral, and tradeshow materials based on business and operational requirements.
• Developed and implemented strategies for streamlining operation and processes across the business unit to cater to multiple clients in different market segments.
• Interacted with various stakeholders(Development/Engineering, and Marketing Communications) for specifying market's technical product requirements for current and future products.
• Coordinated with multiple departments for developing and implementing a company-wide go-to-market plan. Managed 4G LTE CPE product procuring, customization, deploying post sales maintenance and customer services.
• Spearheaded teams in launching green field product and services under various technologies (CDMA, WIMAX, normal ADSL and with SIP service).
• Involved in planning and organizing technical aspects of roaming activities. Resolved critical issues and guided team members to gain the competency.
• Negotiated and obtained best wholesale rates for the preferential roaming partners to reduce the cost and increase the revenue.
• Prepared configuration needed for a new roaming agreement with operators followed by conducting required tests. Assessed quality of international roaming services for inbound and outbound roamers.
• Interacted with international carriers for resolving international call and SMS complaints. Assessed and proposed solution for the CSR degradation from the performance report.
• Evaluated network related reports and SIM cards database for all roaming partners based on organizational policies and statutory requirements