Technical Support Engineer
BMB Group
Total des années d'expérience :12 years, 8 Mois
- Network design and configuring Cisco devices.
- Providing technical support for various clients on a daily basis.
- Configuring McAfee Firewall Enterprise (Sidewinder), McAfee Web Gateway (webwasher) and McAfee web reporter, and integrating them with various network infrastructures.
- Configuring Palo Alto firewalls and integrating them with various network infrastructures.
- Following diagrams and written instructions as well as documenting network settings.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritizing and managing many open cases at one time.
- Network design and configuring Juniper EX-Switches.
- Configuring Mcafee Firewall Enterprise (Sidewinder), Mcafee Web Gateway (webwasher) and Mcafee web reporter, and integrating them with various network infrastructures.
- Configuring Palo Alto firewalls and integrating them with various network infrastructures.
Specified in Cisco devices like 6500, 4500 and 2900 series switches, FWSM, ASA, Call Manager, CCTV, Fortigate Firewall, Cisco Works and IPTV solution.
• 2010: Bachelor Degree of Engineering, Grade: Very Good - Communication and Electronics department - Faculty of Engineering, MSA University, Egypt.
• 2010: Bachelor Degree of Engineering, Grade: Second Class Honor - Communication department - Faculty of Engineering, Greenwich University, London, U.K. • Graduation Project: Wireless Sensor Network: The project was made to control agricultural tasks in a farm like irrigation and ventilation remotely. Project Grade Excellent
• 2004: Graduated from Manor House School, Dokki With High School grade 96.4 % Specialized Training and Work Experience: