Brand Development Manager
Olayan Food Division – (OFD)
Total des années d'expérience :12 years, 0 Mois
• Monitoring franchise operations within their defined areas to ensure consistent results.
• Building brand strategy, including the setting of brand guidelines, brand vision and value.
• Auditing and coaching restaurant management teams, to ensure compliance of international and local standard.
• Conducting restaurant employee training on an as needed basis for restaurant openings and training initiatives.
• Established effective business partner relationships with and between the brands, corporate staff, and vendors.
• Optimizing sales results versus budget and prior year, including the monitoring and execution of National, Cooperative and local marketing programs.
• Led creative research and development and assessment for menu and recipes to meet KPls and ROls.
• Building new policies, procedures, hiring, KPl's for a new function.
• Maintained service quality standards and guest satisfaction.
• Created a new project to launch a new Guest Relations Management system.
• Created surveys to manage guest satisfaction.
• Train team members about (OFD\} brands standards to ensure proper guest communications.
• Developed training plans, schedules and policies.
• Evaluating training operations to determine areas in need of improvement.
• Analyzing all operations and forwarding suggestions for improvement to the head department.
• Confirming group reservations and arranging personalized services for VIP customers and event attendees.
• Informing customers about payment methods and verify their credit card data.
• Handling guest complaints and requests.
• Managing online and phone reservations and responding to guest requests.
Handling phone reservations,
Confirming previously-made reservations
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