Payroll Personal Banker
CIB Commercial International Bank
Total des années d'expérience :11 years, 0 Mois
Responsible for opening payroll accounts for employees working at companies transferring salaries through our bank.
Targeting existing and new customers to sell the bank's products to increase the bank's profitability.
Committed to a yearly target.
Answering customer's inquiries and solving their issues that's related to the bank's provided services.
● I've been working since November 2014 as a debt collection
agent for Etisalat UAE, We contact Customers in UAE to
collect outstanding bills from them; Those Customers are
from different countries with different languages. I have
learned to use MS office package (Especially Excel &
outlook), Besides excellent knowledge of Computer and
Internet use. I have strong communication skills, And I have
a certificate for negotiation skills.
● Managed customer calls effectively and efficiently in a
complex, fast-paced and challenging call centre
environment.
● Resolved service, pricing and technical problems for
customers by asking clear and specific questions.
● Acted professionally and patiently when addressing negative
customer feedback.
● Met or exceeded service and quality standards during every
review period.
● Effectively managed a high volume of inbound and
outbound customer calls.
sales person using a stock management software "SMACC"
Worked as an out-door Marketing agent, in addition to executing some operations.
• Joined the summer training program at National Societe General Bank "NSGB" - From August 15, 2010 to September 15, 2010
• Suez Canal University, Faculty of commerce - English section - (2012) * Major: Accounting. * Total Grade: Very Good (82%)
• Graduated from Port-Said Experimental Language School, Port-Said (2008)