Sales Business Development Manager
Mzad Qatar
Total des années d'expérience :13 years, 7 Mois
As an accomplished professional in sales, business development, and account management, I take great pride in spearheading the success of the widely sought-after Mzad Qatar application, which boasts a remarkable 1.5 million active users. My comprehensive role entails:
• Cultivating robust partnerships with esteemed governmental and semi-governmental organizations, such as the Ministry of Municipal, MILAHA, Red Crescent, and Qatar Charity, to secure substantial contracts exceeding 10 million Qatari Riyals.
• Exhibiting expert negotiation skills while forging and finalizing vendor contracts for impactful business-to-business (B2B) collaborations, laying the foundation for mutually beneficial ventures.
• Pioneering the growth and oversight of Mzad Qatar's online auction section, implementing seamless processes to ensure optimal performance and customer satisfaction.
• Meticulously monitoring and reporting on financial performance metrics related to the auction process, skillfully managing budgets to drive consistent profitability.
• Crafting and executing a powerful growth strategy, harmoniously combining financial gains with unparalleled customer satisfaction, unlocking new avenues of success.
• Conducting astute market research to identify emerging opportunities and customer needs, enabling tailored and proactive solutions.
• Inspiring and nurturing the next generation of sales professionals by mentoring entry-level staff, cultivating their innate potential for outstanding performance.
• Spearheaded and executed strategic initiatives, resulting in an extraordinary 300% sales and revenue growth within the construction sector over a two-year span (2018-2019).
• Exemplified exceptional leadership as a sales manager, consistently surpassing targets with an impressive 120% average yearly performance.
• Orchestrated a dynamic strategic business plan that successfully expanded the customer base and established a formidable market presence through innovative product development.
• Demonstrated keen acumen in talent acquisition, coaching, and performance management, elevating the sales team's effectiveness and driving outstanding results.
• Cultivated enduring customer relationships through well-crafted and highly effective customer experience enhancement strategies.
• Delivered meticulous sales reports and precise forecasts to the management team, offering valuable insights for strategic decision-making.
• Displayed keen market foresight by identifying emerging markets, evaluating competition, and driving the development of market-driven products.
• Engineered streamlined business processes, significantly enhancing sales revenues, and elevating customer service levels to an outstanding 90% of the status quo.
• Made pivotal contributions to the development of an in-house Customer Relation Management (CRM) Software, optimizing internal processes, and enhancing overall customer interactions.
• Employed data-driven market research methodologies, culminating in a remarkable 28% increase in market share acquisition and uncovering lucrative new sales streams.
• Demonstrated exemplary leadership as Retail Sales Supervisor, effectively overseeing day-to-day store operations and skillfully managing a diverse sales team of 11 professionals.
• Aligned strategic vision with tangible outcomes, diligently tracking revenue, sales targets, and store inventory levels to ensure optimal performance and profitable results.
• Spearheaded comprehensive training programs, empowering channel partners and staff with in-depth knowledge of products, services, and streamlined processes, thereby driving substantial sales revenue growth, upholding impeccable customer service standards, and fostering heightened productivity.
• Nurtured and sustained high-value relationships with key accounts in both the consumer B2C and business B2B segments, deftly managing over 200 clients, while consistently delivering superior customer satisfaction.
• Orchestrated and executed dynamic sales and marketing initiatives, resulting in a consistent 10% upsurge in overall retail store sales and revenue volumes throughout my tenure.
• Enriched the customer experience to an unparalleled standard, culminating in a regional Net Promoter Score (NPS) achievement of 98%, affirming the utmost dedication to customer delight.
• Pioneered the implementation and effective management of Business to Business (B2B) initiatives, successfully elevating B2B sales share to a commendable 15% of the organization's total sales during my tenure.
Graduted with Honours
Higher National Diploma
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