customer service agent
Telecom Egypt
Total des années d'expérience :17 years, 1 Mois
answer calls in three languages arabic, English and german
Supporting and Directing customers over the telephone and
providing a high level of customer service
Customer contact keeping (Arabic, German and English)
Receiving customers complaints based on the best methodology for customer service throughout all categories and cultures.
giving all satisfying Information about all life categories in Egypt, such as companies, Products, Brands, Doctors, Restraunts, Furniture, Sports, banks, Medical labs, Cosmetics, Education, Tourism, Fabrics, Immigration offices, Embassies and Real estates.
Providing the customers with not only numbers but also Addresses, Workdays and with all relating Details
Gain uncounted Information in all Gategories in lifetime through Working on this Data processing Network
shared in the latest Presidency Elections through providing all sitizins with the customer's number and address of election and
Ability of remaining upbeat and positive at all times and able to
control emotions such as sarcasm and impatience whilst concurrently demonstrating empathy towards customers
Being proactive in reacting to customer needs - demonstrating a willingness to, “go the extra mile” to ensure the delivery of first class customer service, coupled with drive and enthusiasm
Ability to demonstrate a sense of tact and diplomacy in sensitive situations will be important, as will being able to remain calm in sometimes high-pressure situations
Responsible for meeting goals in the team, for achieving positive feelings about the company by the general public