branch manager
BSTC
مجموع سنوات الخبرة :22 years, 8 أشهر
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Job Responsibilities
● Establishing a brand-new maintenance center from the scratch for the Great Wall
and Haval cars agent which is its first opening in Jordan.
● Interviewing, evaluating and hiring new employees.
● In charge of purchasing the necessary equipment and tools for the newly established
center.
● Played a major role in designing and setting the customer service forms and the
information management system (Odoo)
● Played a major role in drafting, evaluating and editing the warranty policy (WPPM)
and pricing.
● Conducted studies and comparisons of maintenance contracts in the regional
market, in order to establish our own competitive service fees
● Testing the new vehicle brands and assessing their suitability for the local market
before they are introduced for sale.
● Conducted a thorough study on the hybrid and electric cars, and proposed a design
modification to the charger cable to ensure their suitability for the local market.
● Guiding employees in handling day to day activities and actively involved in
problem solving.
● Monitoring the performance of the workshop and productivity of the Employees.
● Attending to customers’ needs and following up complaints and suggestions.
● Monitoring financial expenditure to ensure adherence to the assigned budget
● Ensuring professional service and profitability.
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● Plan and adjust the workload of the workshop to match the personnel’s skills and
abilities.
● Preparing the KPI reports.
● Training staff and ensuring they are to be up to date with safety procedures.
● Monitoring the monthly, quarterly and annually maintenance of all equipment.
● Keeping abreast of new technologies and developments, by receiving regular
training from the manufacturer.
Deliver strategic objectives that include sector retention and growth, proactively
pursue new business and sales opportunities, Sales Target achieving, account
margin profitability and new business acquisition.
● Work closely with customers to influence a strategic partnership that affords VLT
the opportunity to provide organizational and technical solutions with emphasis on
customer satisfaction, and achieving results.
● Responsible for managing all operations within a UAE, GCC and Middle East. This
involves taking responsibility for profit, revenue, cash and quality targets.
● Proactively pursue for a new business and sales opportunities.
● Agreeing annual budgets and producing a detailed annual business operating plan.
● Develop a sales Strategy with the team members, actively visiting customers and
maintaining and growing strong relationships,
● Make / Give Technical Presentations and demonstrations, preparing proposals,
coordinating Sales project, analyzing cost.
I was managing and supervising three workshops during this employment.
● I was directly supervising the establishment of Kia and Hyundai workshop in Al
Fujairah emirate, which is 22, 000 sq. ft. in space, and participated in the designing
of the inner decoration and equipment to enhance the suitability for work
requirements and service provision.
● Under my management, Ajman and Ras Al Khaimah workshops received the CSI
award for the GCC region.
● Interviewing and assessing job candidates.
● Monitoring the financial expenditure to ensure adherence to the budget and
preparing the KPI to streamline work and improve performance
● Ensure availability of requisite work force, tools, equipment’s and floor space for
efficient and quality repairs.
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● Plan and adjust work load of the workshop personnel to match their skills and
abilities.
● Maintaining a high quality and professional service provision and ensuring
profitability.
● Ensuring all staff are familiar with the safety procedures and guidelines and are
fully adherent to them.
● Ensuring all equipment are fully maintained and operational.
● I came up with creative ideas to increase the revenue which helped us keep our staff
and made the planned redundancies unnecessary.
● I widened the range of our services by establishing a multi-brand section where
quick services and body-shop repairs are offered.
● I was involved in setting the staff monthly commission regulations.
● Provided vital recommendations to the IT department to make necessary
adjustments to our information management system to enhance its efficiency and
to meet job needs and requirements.
● Ensuring full compliance with Hyundai and Kia standards concerning the
decoration and design of the front area and workshop.
Responsible of inspecting 17 vehicle testing sites in Dubai emirate to ensure
compliance with RTA rules and standards.
● Following up the implementation of decisions and circulars issued by the
Department of Licensing in RTA and ensuring they are followed by the testing
sites.
● Provide advice and technical assistance to examiners, particularly regarding the
restored and modified vehicles.
● Organizing the regular meetings with the strategic partners.
● Evaluating the performance and efficiency of testers and testing sites.
● Collect, analyze and draw conclusions based on the reports received from the
Vehicle Inspection Centers.
•acting as a service manager
•handling All the operation and activities at the sites
•providing excellent service
•contacting and communicate with technical support
•diagnosting and Test the ready vehicles
supervising all the work operations for the vehicles fleet in the workshop.
in addition to The below certificate courses: Certified Certificate from KIA Service academy subjected of Kia Service Manager Recognition Program ((LAMP))