Shared Service Director
Amiantit
مجموع سنوات الخبرة :11 years, 8 أشهر
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Accomplishments:
• Implemented effective improvement initiatives and minimised SAP team resources by 50%.
• Played a focal role in handling and completing over 90, 80 and 85 projects in 2016, 2017 and 2018 respectively.
• Successful in completing two major SAP upgrade and BWBO upgrade projects within given time.
• Proactively involved in SAP disaster recovery projects as well as report development project for prepare 140 BI reports and dashboard.
• Undertook responsibility of integrating SAP with Archive Solution (xECM) as well as developed internal smart collection system to manage collection department process.
• Proven record of developing truck transportation programme, implementing VAT and integrating attendance system with SAP.
• Enhanced production and inventory controls through effective RFID implementation.
• Effectively led a team involved in preparing detailed customer history report, CEO dashboard and IT production monthly report.
• Developed datacentre environmental alert system as well as implemented employee performance management system.
• Defined and implemented a programme to manage SAP licence.
• Managed and completed project related to ESS/ MSS upgrade (Employee Self Service) apart from training over 200 staff members on SAP using different SAP modules.
Roles:
• Accountable for handling various aspects related to IT function, including user management, SAP project, SAP end user training and support, troubleshooting, help desk support, local area networks, IT security and telecommunications, DC, server and storage support.
• Overseeing performance of over 15 administrative and technical staff members as well as over 20 SAP technical and functional consultants.
• Installing, maintaining and repairing all hardware and software devices in addition to regularly auditing system and software performance.
• Managing budget and expenses related to hardware and software.
• Developing and maintaining IT systems, software and databases.
• Defining and implementing efficiency improvement initiatives.
• Working as per the instruction of shared support service director.
• Determining and deploying latest technologies to enhance IT infrastructure.
• Handling various aspects related to server software and other backups.
• Proactively involving in evaluating, testing and supporting various IT projects, as required.
• Conducting thorough market research to procure cost-effective hardware, software and maintenance products/services.
• Participating in recruiting, training and mentoring new as well as existing staff members.
• Preparing and maintaining documents related to CIT policy/procedures, security and disaster recovery.
• Documenting changes related to users, functions and systems.
• Closely monitoring and maintaining internal as well as hosted network infrastructure, including firewalls, servers, switches and IP telephony.
Accomplishments:
• Played an integral role in managing and accomplishing below mentioned projects within given time and budget;
o Credit management implementation
o Sales order to production order schedule lines project
o Business planning and consolidation BPC.
o Customer aging report enhancements.
o Roll out of new company.
o Logistics information system.
o Expeditors dunning system.
o MRP for spare parts.
o Recruitment module.
o Configure the payroll for trainees.
o Automation of delivery note.
o Automated RFQ from SAP to vendor.
o Trigger workflow for PR approval process.
Roles:
• Managed SAP department team and projects for below modules:
o HR, MM, SD, FICO, PS, PM, PP, ABAP, BASIS, BIBO and xECM.
• Developed and implemented departmental budget and licences related to SAP.
• Undertook responsibility of SAP server as software and hardware.
Accomplishments:
• Successful in re-implementing a new personnel area in SAP.
• Proactively involved in HR localization project from conception to completion while focusing on project objective.
• Handled various aspects related to employee self-service system.
Roles:
• Spearheaded various activities related to SAP HR module for any new implementation or business support.
Accomplishments:
• Developed and implemented a new performance appraisal system for HR.
• Developed a custom report to track item delivery.
• Managed work related to upgrading ESS system.
Roles:
• Tasked with developing new requirements to business using SAP ABAP programming language
2009 - 2012, Information Technology Department, Faculty of Computing and Information Technology, King Abdulaziz University (KAU), Jeddah, Saudi Arabia. Bachelor of Science in Information Technology. GPA: 3.99 of 5.00.