Spare Parts Sales Specialist
DAL Motors
مجموع سنوات الخبرة :2 years, 9 أشهر
Prepared accurate and detailed quotations for over 30 vehicles in the workshop, ensuring clear communication of maintenance requirements, resulting in a 20% increase in customer satisfaction ratings.
Orchestrated the seamless transition of approved quotations into orders through efficient coordination with technicians and warehouse staff; optimized order fulfillment process, resulting in faster turnaround time increment 25% efficiency of workshop.
Planned transfer for spares that not available in the side from other branches of the company.
Established an order for unavailable spares from vendor, sent it to the ordering department and followed it up until reached the warehouse.
Prepared an order for urgent spares that not available in the company, but available in the local market and sent it to the procurement department and followed it until it reached to the warehouse.
Daily reporting for spare parts manager contained local market requested.
Diligence and perseverance in achieving the target above 100%.
Processed quotations for customers in direct sales.
Converted the accepted quotation into an order, printed the pin ticket to store keeper to prepare the spares and deliver them to customers.
Performed invoices and place copies in monthly files.
Serviced the necessary spares for whole sales and added the invoices to the regular customers account; according in a 35% increase in customer satisfaction ratings.
Commitment and creativity in achieving the highest monthly sales higher than 100%.
Received the job from the service advisor and distributed it to the technicians according to their experiences, efficiency and the availability of the time needed for maintenance; resulting in a 30% increase in customer satisfaction and 25% performance of workshop.
Recorded the time from when the vehicle entered the workshop and time for every repair until it would be ready to customer; reduced 20% delays in maintenance.
Notified the service advisor of the required spares that he could inform the customers.
Performed the test road for every vehicle to ensure that maintenance was managed perfectly and referred it for washing; decreased 40% of back jobs.