عمر فاروق شوغتاي

• Manage IT Managed Service projects, ensuring alignment with client SLAs in
various industries.
• Leverage healthcare background to advise on potential HealthTech projects,
focusing on data security and system uptime for clinical clients.

• Successfully revamped multiple modules of the dental application
• 80% reduction in the cycle time of PBIs
• Mentored the team and helped them understand the Scrum methodology, overcoming communication barriers and achieving project goals within the timeline and budget
• Conducted production release for functionality verification, and monitored exceptions using different tools

The organization deals in billing software used by law firms.
• Act as a facilitator between development and the business team.
• Remove any impediments that the development or the QA resources are facing.
• Coordinate with the US clients to clarify development requirements.
• Coordinate activities for on-boarding and conversions of clients from a legacy system to TimeSolv application.
• Conduct daily stand up scrum with development and QA team.
• Conduct demo for the internal team for new features developed in the application.
• Responsible for creating SOPn for the organization.
• Keep track of the output of the resources in order to get the work done on time.
• Formulate IT Security documentation of the organization.
• Implementation and enforcement of Scrum practices in the organization.
• Conduct Scrum ceremonies in order to keep up with the process.

• Operated within the Food Safety sector, bridging the gap between laboratory
scientists and software development teams.
• Analyzed workflows for food safety, ensuring accurate reporting and data
integrity.

• Led software enhancement projects for a leading dental distribution and
technology company, improving applications used by dental practitioners.
• Managed teams to revamp practice management software modules, focusing on
improving the user experience for dental office administrators and clinicians.
• Reduced cycle time for Service Process Improvements (SPIs) by implementing
strict Agile ceremonies, ensuring faster delivery of features to dental clients.

• Orchestrated software development cycles for a legal tech company, managing
client requirements and sprint velocity.
• Transferable Skill: Managed complex billing and compliance logic, analogous to
managing RCM (Revenue Cycle Management) rules in used in different domains.

• Responsible for implementing Hospital Information Management System in developing countries.
• Interview the stakeholders, determine scope of the project and determine the project timeline.
• Assign duties to prepare company specific Blueprint Documents.
• Being a part of the change control board, my job is to determine the changes required in the application as per client’s business process.
• Part of the project steering committee. This helps determine if the project mile stones are being met.
• Part of my job is to delegate tasks to my team members and make sure the tasks are performed on time.
• I was responsible for introducing new company specific templates that are used for documentation prepared for the end client.
• Create SOPs for the newly formed department to regulate the tasks.

• Liaison between the client and the development team
• Perform business process analysis to provide suitable software solution
• Provide support to our clients for scenario based issues
• Perform software analysis to determine the proper working of application
• Prepare of functional specs (used for client review, development team and the QA team)
• Coordinate with development and QA team to keep the project streamlined as per the specs
• Hold client conference calls for training / process understanding
• Perform process QA to ensure desired result of the new functionality
• Create scenarios for the QA team to test new functionality

• Authored functional specifications and quality assurance scenarios for finance
and leasing software.
• Transferable Skill: Ensured data accuracy and error reduction in financial
reporting—critical for healthcare billing and insurance claims.

• Documentation of Business Process
• Interview major stake holders to tweak the business rules in the application
• Perform impact analysis on the basis of business requirements
• Prepare milestones for the project
• Liaison between the client and the development team to ensure proper implementation
• Perform QA of the project
• Conduct client trainings
• Expert in conducting webinars
• Provide post implementation support

CureMD is a leading provider of cloud-based EHR, Practice Management, and Medical
Billing software.
• Led Clinical Integration Projects: Spearheaded cross-functional teams to
deliver the LabCorp Integrated Genetics project, managing the technical and
operational aspects of connecting the CureMD EHR with one of the worlds
largest clinical laboratories.
• HL7 & Data Exchange: Facilitated the mapping and testing of HL7
interfaces to ensure seamless ADT (Admit, Discharge, Transfer) and lab result
data flowed accurately between hospitals/labs and the CureMD platform.
• Regulatory Compliance: Ensured all integration projects adhered
to HIPAA security and privacy rules, safeguarding Protected Health Information
(PHI) during electronic data exchange.
• Client Onboarding & Training: Managed multiple healthcare client accounts
(hospitals and large group practices), providing tailored support and post
implementation training to ensure high user adoption of new EHR functionalities
and lab interfaces.
• Clinical Workflow Analysis: Collaborated with physicians and lab technicians
to understand clinical workflows, translating their requirements into system
configurations that reduced manual data entry and improved diagnostic
turnaround times.

• User authorization testing for customized programs and for the firewall implementation.
• Worked as a software analyst in customizing SAP 1099 tax reporting program.
• Used client specified blueprinting template in documenting New GL configuration for SAP ECC6.0.
• Used ARIS for creating business process for new employees.
• Provide naming conventions for SAP ECC 6.0 local and global documentation.
• Quality check for the documentation process for the ECC 6.0 project prepared by IBM.
• Worked as an IBM team member to check SAP ECC 6.0 implementation.
• Provide remote implementation support to Owens Corning Divestiture Project.

• Configured financial modules in SAP, implementing data firewalls to secure
sensitive information.

• Part of a development team who developed an in-house testing program for potential employees.
• Provide software licensing solution for Microsoft and Symantec.
• Take part in marketing activities for the company.
• Provide after sales support for the software.