Customer Support Representative
Nexus Corporation Worldwide Litd.
Total years of experience :5 years, 7 Months
1. Attend customers/prospects through live calls chat and emails.
2. Provide information about company's services to prospects and forward the lead to sales department.
3. Forward queries of irate/irritate customers to respective departments e.g. Refund request, Revision request etc.
• Develop sales strategy to achieve monthly, quarterly and annual targets.
• Oversee the activities and performance of the industry.
• Assisted and advised clients regarding usage and benefits of organization’s products and/or services.
• Created and maintained tailor-made customer care training program.
• Provided clients with on-the-spot solutions and, when necessary, refunds when dis-satisfied with firm’s services.
• Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services.