Administrative Officer
Emirates Airlines
مجموع سنوات الخبرة :12 years, 1 أشهر
Cabin Crew Leave Planner
• Coordinate the support for all leave of absence cases and workers
compensation claims.
• Effectively coordinates all cases/claims to include general
administration, comprehensive case management and program compliance with the Family and Medical Leave Act and all related employment laws.
• Performs exemplary customer service and assistance to associates, executives and HR business partners.
Customer Service Representative
• Manage large amounts of inbound and outbound calls in a timely
manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the
extra mile.
• Keep records of all conversations in our call center database in a
comprehensible way.
• Frequently attend education seminars to improve knowledge and
performance level.
• Meet personal/team qualitative and quantitative targets.
to assist the employees.
make strategic plans.
merit in all the subjects
