Senior PMO Analyst
Westpac Group
Total years of experience :7 years, 11 Months
Manage dynamic landscape of 40 active projects alongside PMO team of over 30 members and coordinating with more than 300 project teams. Focus primarily on infrastructure enhancement and seamless migration to cutting-edge platforms. Develop and oversee portfolio investment approval process, certifying planning and diligence for comprehensive end-to-end investment decisions. Contribute quarterly to priority-setting within portfolio through nuanced analysis, leading to judicious funding allocations and Quarterly Business Review presentations. Provide monthly updates on portfolio performance targets to Portfolio Director and Head of IDP, facilitating Board reporting. Utilise tools like Clarity for monitoring RAID, Westpac Accounting System for resource forecasting, SharePoint for portfolio management, and Power BI for data analysis.
• Led annual portfolio strategy to prioritise investments, successfully securing funding of over $100M for FY23-FY25, within robust $120M Integrated Delivery Portfolio (IDP) budget.
• Engaged with Senior Executives to garner endorsements and approvals for business cases, and reduced number of project change requests by over 80% through meticulous upfront diligence and planning.
• Co-ordinated IDP Portfolio Steering Committee meetings, crafting agendas, compiling materials, and ensuring follow-up on open actions.
• Collaborated closely with projects to ensure strict adherence to Transformation Policy & Standards, achieving 100% compliance rate monthly.
• Drove savings of close to $100K by decoupling certain project requirements from closure criteria, thereby optimising portfolio efficiency.
• Engineered cost-effective reporting and governance framework for Freshwater Program, slashing outsourcing expenses.
• Collaborated with Program Lead to circulate detailed financial report, transparently outlining recoverable costs to CFS's third-party administration client.
• Streamlined Program Barrier crossing, administering NDA and Conflict of Interest declarations, and liaising with L1 Risk team for necessary evaluations.
• Met 6-month migration deadline, transitioning all Claims data from agents' platform to icare NSW's new system.
• Supervised project tasks via JIRA's Kanban board, facilitating bi-weekly Stand-Up meetings to address risks and prioritise resolutions.
• Produced detailed Project Status reports on Confluence, covering milestones, upcoming tasks, risk management, and financial updates bi-weekly.
Led development of robust governance framework for Workers Compensation initiatives, ensuring strategic alignment and successful execution. Directed IFNNSW project schedule using MS Project, co-operating with stakeholders to ensure adherence to project timelines. Responded to ad-hoc requests from Senior Portfolio Director, included delivering presentations for Board meetings and Senior Management Leadership team.
• Crafted sophisticated reporting dashboards to comprehensively monitor initiatives, offering invaluable insights to Portfolio Steering Committee.
• Established operational framework for IFNNSW project, identifying stakeholders and applying essential forums for effective communication and reporting.
• Produced detailed presentation packs outlining project structures and governance frameworks, incorporating reporting cycles and financial processes to facilitate clear communication and understanding among stakeholders.
• Developed project schedules using MS Project, diligently monitoring weekly progress and collecting status updates to pinpoint completed tasks, pending items, and any factors affecting cost, time, and quality.
• Partnered with PMO to invent resource management tool (MS Excel), enabling efficient tracking of Full-Time Equivalents (FTEs) across projects, offering insights into resource availability and bandwidth.
• Devised and managed scrum board to monitor project progress, identifying critical risks and priority issues for prompt escalation to Program Director and Business Owner.
Partnered closely with Program Director across entire project lifecycle, from inception to closure, confirming alignment with project objectives and milestones. Engaged with Stream Leads and stakeholders, delivering expert advice and information to support project objectives and optimise overall project delivery.
• Orchestrated integration of icare's cutting-edge platform (Guidewire) to enhance Scheme Agent (EML) efficiency in managing new claims, facilitating seamless operational transitions and fostering widespread adoption of Claims Self Service model.
• Designed and implemented robust governance framework, defining project structure, meeting objectives, reporting mechanisms, and financial guidelines, optimising project transparency and fostering accountability.
• Conducted comprehensive cost analysis and budget estimation, securing approval for $7.9M project budget, and effectively managing program budget with 2% variance.
• Played pivotal role in swiftly resolving system issues during dress rehearsals, instigating efficient triaging processes to minimise disruptions and ensure smooth project execution.
Led end-to-end development and deployment of Telephony (Genesys) platform for EML, ensuring seamless execution. Engaged in combined efforts to pinpoint essential business requirements vital for telephony project's effective application.
• Crafted robust RACI matrix, defining clear roles and responsibilities, pivotal for stakeholder alignment and project success.
• Oversaw $2.4M project budget with keen attention to detail, meticulously managing financial aspects such as forecasting, accruals, and journal adjustments.
• Maintained financial accuracy across project lifecycle, facilitating optimal resource allocation and cost efficiency.
Additional experience