OMKHALTHUM FADUL

Maintain CRM contact data records for the organization, looking g for continuous improvement to increase the functionality and accuracy of the data held within i t to meet the business requirements, Linking closely with the Membership Relationship Advisers.

-Develop and administer CRM marketing lists, maintaining the Data records of all membership engagement and prospective membership including all relevant key contacts, ensuring that the data Supplied is up to date.
- Oversee data cleansing and update initiatives, including deduplication, merging, etc.
- Create and manage CRM export and import processes to Support departmental requirements.

- Updating databases and using a customer relationship management (CRM) system
- Coordinating internal marketing and an organization’s culture

- Monitoring performance
- Managing campaigns on social media.

- Maintaining websites and looking at data analytics

- promotional activities

- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly

- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.

- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction

- Provide information to customers on their account status and account balances.