امنية أمين, Campaigns Representative

امنية أمين

Campaigns Representative

Vodafone

البلد
مصر - القاهرة
التعليم
الثانوية العامة أو ما يعادلها, Accounting
الخبرات
3 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 1 أشهر

Campaigns Representative في Vodafone
  • مصر - القاهرة
  • مارس 2004 إلى مارس 2007

• Vodafone (From Jun. 25, 2005 To march 2008) 6 October.
Working as Campaigns Representative. in Life cycle Management Department


BASIC FUNCTION OF POSITION
Handle out bound calls relating to VodaFone customers. The campaigns are decided by the Marketing Department, which follows up results and reports on daily and weekly basis. The main target is to retain VodaFone Customers' loyalty and to be aware by the new promotions and services. Also handle calls in Professional and effective manner, consistently meeting the specific performance Standards and satisfying customer's needs by providing a "World Class" level of customer service.

Customer Service Representative in Customer Operation في Vodafone
  • الإمارات العربية المتحدة
  • مارس 2004 إلى يونيو 2005

• Vodafone (From Mar. 7, 2004 To Jun. 24, 2005) Maadi.
I worked as Customer Service Representative in Customer Operation
Department.
My job as follows: - Handling customer phone calls coming into the call center and hard calls.

- Solving customer's problems and fulfill their requirements.

- promote new products, services and educate the customers on how to
Use them while adhering to the Companies policies and procedures.

- Seek out and suggest process improvements for the betterment of the
Customer Operation Department.

- Provide internal and external customer's with accurate and timely Information.

Volunteer
Experience

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Accounting
  • في Modern academy
  • مايو 2003

B.Sc. In Accounting, Modern Academy In Maadi, May 2003. High School, Victory College Maadi.

الثانوية العامة أو ما يعادلها,
  • في Victory colledege
  • مايو 1999

Specialties & Skills

Promotions
Operation
Performance Standards
Accounting
handmade accessories
CUSTOMER SERVICE
MARKETING
MARKETING DEPARTMENT

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ