Omnia Elashry

Responded to customer requests for products, services, and company
information.
Utilized customer service software to manage interactions and track customer
satisfaction.
Developed customer service policies and procedures to meet and exceed industry
service standards.
Analyzed customer service trends to discover areas of opportunity and provide
feedback to management.
Processed customer service orders promptly to increase customer satisfaction.
Tracked customer service cases and updated service software with customer
information.