Relationship Manager 3
MTN Telecommunication
Total years of experience :13 years, 4 Months
Getting to know customer's needs, wishes and dreams and also well versed in the value delivered to customers and the problems customers are trying to solve.
Solving customers requests and proactively offer ideas and insights to improve the customer's issues and challenges.
Follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.
Analysis of market competition, reporting to head of business development and any other duty assigned by the head of marketing
Acting as a contact between a company and its existing and potential markets
Planning & implementing marketing activities across all online & offline channels.
Setting up new marking strategies.
Generating sales leads.
Managing customer relationships.
Logging and progressing all new leads / potential sales enquiries.
Making sales calls and handling enquiries from potential customers.
Involved in the online, web and email marketing campaigns
Listening to customer requirements and presenting appropriately to make a sale.
Arranging meetings with potential customers to prospect for new business.
Acting as a contact between a company and its existing and potential markets.
Negotiating the terms of an agreement and closing sales
Gathering market and customer information.
Taking our guest for a tour and induce them to buy our product.
Challenging any objections with a view to getting the customer to buy and discovery their potentials
Advising on forthcoming product developments and discussing special promotions
Fellow up for their 40% deal and 60% of their monthly installments
Convincing prospective clients that my agency is the right one to handle their sale and agree the terms
Arranging advertisement to promote the property
Sending out details of our new properties on the market to people on my database
Making appointments and showing buyers around a our property
Finding buyers in a position to proceed with purchase and willing to pay an acceptable price
Closing deals with qualified clients
• Computer literate; familiar with microsoft word, microsoft power point and microsoft excel • Good oral, writing and listening skills • A highly organized and committed person • Ability to remain calm under harsh working conditions to achieve set deadline • Closing sales • Account management • Lead generation • Identifying sales opportunities • Telesales • Extensive product knowledge • Client conversation