Complex IT Assistant
Al Habtoor City Hotel Complex
Total years of experience :0 years, 10 Months
• Administered IT operations across 3 hotels comprising a total of 1600 rooms, 15+ F&B outlets, a seasonal event garden, and the Laperle theatre.
• Identified and resolved IT and network issues within a timeframe of 24 hours, resulting in increased productivity for over 6000 employees.
• Collaborated with an IT team and other cross-functional teams to develop comprehensive troubleshooting guides.
• Implemented system upgrades and network enhancements across all three hotels, resulting in a decrease in downtime and an increase in overall IT performance.
• Conducted regular security audits and vulnerability assessments for the entire complex, reducing cybersecurity risks and potential threats.
• Coordinated with third-party companies to resolve advanced issues.
• Contributed to IT operations across diverse hotel facilities, assisting in issue resolution and gaining familiarity with hospitality software like Simphony, HR, and Material Management systems.
• Supported team efforts in system upgrades and network maintenance, learning practical techniques to minimize downtime and enhance IT performance.
• Assisted in cybersecurity assessments and vendor coordination, gaining exposure to security protocols and the integration of third-party solutions in a hospitality environment.
• Learned Wireless Transmission and Switching Network basics.
• Gained knowledge of telecommunication service provider requirements.
• Troubleshooting various network connectivity issues.
• Improved communication skills through interactions with colleagues and senior engineers.