Collection Officer
Axess Australia Pty Ltd
Total years of experience :2 years, 10 Months
Responsible for handling debt ledger to ensure monthly target is achieved on
Time while following companies guidelines and ACCC standards
Responsible to minimize bad debts, collection of monies owed, managing
Disputes and frauds.
Ensure adherence of guidelines and procedures.
Able to build strong relationships with internal and external clients.
Received adequate training from company on subjects such as Fraud
Investigation, Disputes handling, Veda, Legal proceeds, Bankruptcy scenarios
and ACCC.
Active participation in team meetings discussing new updates and policies
Proficient in various skip tracing tools such as Tica, Mirus, Rp Data search and
TRS.
Daily Coordination with clients and other agencies such as ITSA, other Credit
Agencies to resolve any matter.
Have achieved monthly targets on time by using good negotiation skills and
Received repeated appreciation from management.
Responsible for handling banking process at branch such as receiving cash and debit card payments and sending reports to head office on daily basis for reconciliation purposes.
Responsible to send all the invoices belong to cash received at branch and send it to head office on monthly basis.
Responsible to verify the financials and other necessary documents supplied by customers and evaluate them to check their credit eligibility.
Handling ledger of existing debtors for a branch and send reminder to them for overdue payments on weekly basis.
Coordinate with outsourced agencies and central collection team to get regular updates on non- paying accounts.
Evaluating, establishing and maintaining MIS development strategy, Methodologies & Procedures to soothe delinquency of branch.
Building and Developing strong internal Working relationships with processing and underwriting.
Negotiating with customer regarding their outstanding amount and resolving any disputes related to their accounts.