technical support
Tatweer LLC
Total years of experience :3 years, 0 Months
•Provide technical support to company staff to troubleshoot computer problems including setup software and hardware, diagnosing connectivity or data access problems.
•Organize and file documentation pertaining to computer hardware and software lists.
•Updating computer software. as well as upgrading hardware and systems.
•configuration of access points to enhance wireless network coverage, performance, and security.
•Proficient configuration of MikroTik routers to optimize network performance, security, and reliability, tailored to your specific requirements.
•Seamless deployment of VPN solutions to establish secure connections, safeguarding sensitive data transmission over networks.
•Comprehensive configuration of PBX systems to streamline communication within your organization, enhancing efficiency and collaboration.
•Installation, configuration, and troubleshooting of fingerprint systems for secure access control and attendance tracking.
• Provide technical support to company staff and centers to troubleshoot computer problems including setup software and hardware, diagnosing connectivity or data access problems.
• Updating computer software. as well as upgrading hardware and systems.
• Organize and file documentation pertaining to computer hardware and software lists.
• Install computer peripherals for users (printer, Barcode, Scanner).
• Resolve the issues on-site, if any in case the problem is not resolved remotely
• Collaborate with other IT Team staff to research and resolve problems.
• Executing the tasks assigned by the department manager
• Prepare project status reports.
• Updating computers as well as upgrading hardware, and systems and ensuring that all PC's antivirus software’s up-to-date.
• Prepare workshops for other departments to improve their technical knowledge.
• Train new department members or any colleagues in other departments.
Niveau D’étude : Brevet. 3èmeannée •2016 : Attestation du centre de perfectionnement desartisans « Réparateur Automobile ». •2017-2018 : Diplôme qualification « mécanique réparation de véhicules automobile ».
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