Orifha Muthala

Monitor network performance and react to alerts promptly.
Troubleshoot network incidents and escalate complex issues.
Perform initial diagnostics and connectivity checks.
Analyze system logs and use troubleshooting tools effectively.
Maintain accurate incident records and resolutions in a ticketing system.
Conduct routine maintenance tasks, including software updates.
Implement configuration changes and perform system checks.
Update network documentation and procedures.
Assist in optimizing network performance and security.
Provide technical support and ensure timely resolutions.