Owner
ACS
مجموع سنوات الخبرة :25 years, 0 أشهر
service management in Strategy, Design, Change\Transition, Operations and Quality.
•Represent\Distribute \Resale any international IT provider or brand in Jordan.
• ERP, Database\Web\Infrastructure Development, Support\ Enhancement, Quality Management & Audit.
•Hardware\Software Sales.
Administering, Implementation, iScala.
•Networking: Security & Administering Active Directory, Exchange, SQL, SharePoint, ISA, Windows, Anti-Spam GFI, Anti viruses Nod32, IBM Servers, Cisco Switches and Cisco VOIP Telephone system.
•Website & Content Management: Administering and development, Java script, HTML, Flash, Photoshop.
•Daily Support: Support Users on Applications, Telephone, Network & HW.
•SCADA\ESRI GIS: Administering Application & Network.
•Project Management: Internal & External company projects in Kuwait & Qatar, Plan, Monitor, Control Tasks delivery & Quality, Project’s; Kuwait Polytechnics College Mechanical Computer Lab, Qatar Water West Station Network, Internal ERP & Infrastructure.
•Manage Department: Strategy, Agreements, Budget Management, Meetings.
•Manage Team: Report to Deputy Manager, Manage Three Quality Team & one IT professional, Motivation, Recruiting, Evolution performance, Tasks, Training.
•Audit Management: Ensure completions of tasks.
•ISO 90001 & 140001: Acting QMR, ISO Team leader, Manage, Implementation, Internal Audit, External Audit by AJA, Manuel and CAR\PAR.
•Application Development: Scientific DB and ERP Reports using Access(VBA\QBE\T-SQL).
•HW\SW Procurements: Network, Applications Specifications & licenses.
Administering, Implementation, Gather requirement, GAP analysis on MS Great Plains, RMS, POS.
•Networking: Security & Administering Active Directory, Exchange, SQL, ISA, Windows, Norton Anti viruses, HP Servers and Cisco Switches.
•Website, Archiving & Content Management: Implementation, Administering and developing, Zlab.
•Manage Development: Workflow Database and ERP Reports using Java, HTML, SQL Server, Access(VBA\QBE\T-SQL).
•Support: Support Customers functional & Technical on Applications, Network & HW.
•Project Management: External Projects in Kuwait, Plan, Monitor, Control Tasks delivery & Quality, Projects; POS\ERP for book shop & Library, Shoes Shop, CMS\Archiving Ministry.
•Manage Team: Report to GM, Manage tow IT consultant, Motivation, Evolution performance, Tasks, Training.
•Audit Management: Ensure completions of tasks in time required.
Administering, Implementation School Registration Database.
•Networking: Security & Administering Active Directory, Exchange, SQL, ISA, Windows, Anti-Spam, Norton Anti viruses, HP Servers and 3com Switches.
•Website: Administering.
•Daily Support: Support Users on Applications, Network & HW.
Security & Administering, Proxy, ISA, Hosted Mail, Windows, Assembled Servers, 3com Switches and Norton Anti viruses.
•Daily Support: Support Users on Applications, Network & HW.
•SCADA: Network quotations.
•Manage Team: Report to Administrative, Supervise secretaries.
ERP: Administering, Implementation, MS Great Plains.
•Networking: Security & Administering Active Directory, SQL, Proxy, Digital Unix Mail, Windows, Norton Anti viruses, HP Servers, Cisco Switches and Nortel PABX Telephone System.
•Daily Support: Users on Applications, Telephone, Network & HW.
•Project Management: Internal projects, Plan, Monitor, Control Tasks delivery & Quality.
•Manage Department: Agreements, Budget Management, Meetings.
•Manage Team: Report to General Administrative Manager, Manage department for 6 months.
•Application Development: ERP Reports using Crystal Reports and Access(VBA\QBE\T-SQL).
•HW\SW Procurements: Network, Applications Specifications & licenses.
Customers Services
•Sales clark and customers support, Report to Office manager and sales supervisor.
•Provide customers sales and support on the corporate services, devices and their subscriptions.
•Inform customers about policies and procedures before applying until installation and activation.
•Recommend customers Solution or Services to fit their business and personal usage.
•Identify sales opportunities, Matching needs and benefits with the devices and services features.
• Achieve the monthly target on items and services according to the target plan.
•Support customers technical and functional(Internet, ISDN, DSL, Web Hosting, Modems, Cards, Mobiles PMAT, GSM, Pagers, PSTN, Telephones, PABX, Voice mail, email).
•Setting for Services or devices functions at Front-End customers or at Back -End Pact\Switch.
•Follow up with all parties until ensure customer satisfactory.
•Office Management (Processing subscribers documents, Update the corporate database, Audit bad debit and blacklist, Filing Service orders, Assist on a daily sales report, Inquiries and problems report, Collect receivable cash from sales).
•Train new Employees on the corporate policies, procedures, workflow, corporate database system, Subscribers documents processing, Services and devices (programming\setting).
HW\SW : Part time job during my study, Train on Office, Dos3-6, Windows 3.x.
•Customer Sales, Customer Support, Trouble Shooting PCs, Printers, Scanners and Assembling PC’s.
•Install, Configure Hardware: All Pc cards, Install, Configure Software: Dos3-6, Windows 3.x., Office 2.x, Antivirus & Other PC applications.
courses: Of Computer Science-Faculty of Computer Science and Engineering Memberships: •Member in Computer Science and Engineering Alumni Society -199210083 •Member in Jordan Computer Society •Member in IEEE Computer Society -80688652 •Member in American Society for Quality-63657483. Appreciation Certificates: •16-19