Sr. IT Engineer
SEHA
مجموع سنوات الخبرة :19 years, 4 أشهر
Job Description
• Prior Experience with BMC Remedy IT Service Management Suite 8.1
• Knowledge of Interactive Intelligence, Customer Interaction Center dashboard and management software
• Knowledge of ITIL V3 Service Management
• Prior help desk/service desk/desktop support experience
• Expertise in diagnosing, analyzing, and resolving technical issues • Strong problem-solving skills
Skills
• BMC Remedy IT Service Management Suite 8.1
• ITIL V3 Service Management
• Help desk/service desk/desktop support experience
• Diagnosing, analyzing, and resolving technical issues
IT Project Coordinator Manager, 2007 onwards
Smart Systems, Abu Dhabi, UAE
Technical Support - System Engineer, 2005 - 2007
• B.Sc. in Electrical Engineering, Major Communications & Electronics, Jordan University of Science & Technology, Jordan, 2005
• High School Degree, Science specialization, with excellent grade and 96.3%.UAE 1999 Trainings • Windows Server 2008, Enterprise Administrator • Microsoft Certified Technology Specialist • Microsoft Certified IT Professional Server Administrator • Microsoft Certified Technology Specialist Windows Server 2008 Profile at a Glance • A keen planner, strategist & implementer with demonstrated abilities in devising IT technical support activities. • Proficient in developing & streamlining internal company systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters. • Ability to conceptualize large scale interventions, plan and implement the same through development of framework, an eye for detail and focus on areas for improvement. • Highly capable change-agent who consistently refines and revitalizes strategies, introduces innovation, and facilitates solutions-driven team collaboration. • Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet or exceed targeted goals.