Monitoring and Evaluation Specialist
World Food Programe
Total des années d'expérience :14 years, 2 Mois
• Verify the planned movements and distribution of food or non-food items, reporting issues on discrepancies
to the supervisor for timely resolution of problems and to ensure that the quantity distributed, and the
quality of the operation is in line with WFP standards.
• Maintain information records and monitoring plan documentation, such as records of commodity
movements and program checklists, to assist in the effective delivery and distribution of food items or non-
food items.
• Collate assistance programs data under clear direction, to support program reviews and informative
decision-making.
• Liaise with cooperating partners and internal counterparts to gather feedback and comments to support
program reviews and improve services.
• Receive and collate comments and feedback from cooperating partners and beneficiaries to support
identifying programmatic issues to foster efficient operations.
• Guide cooperating partners on WFP operational practices, monitoring tools, and methods to support them in
completing self-monitoring tasks and contributing to the visibility of WFP in the coverage areas.
• Prepare field mission reports to document program implementation.
• Follow set emergency response processes and procedures for emergency food assistance.
• Follow up on all issues and complaints, validate data daily, and ensure the accuracy of transferred data.
• Follow-up and validation of issues and complaints may entail requesting clarifications and feedback from the technical units in the Area Office or the Country Office; the Cooperating Partners, or beneficiaries through remote calls.
• Maintain accurate records of all the follow-up and verification actions performed, notify decisions and
feedback on the cases and complaints, and relay to the Country Office for final closure.
• Prepare daily, weekly, and monthly analytical reports on the status of issues or complaints pending or
resolved.
• Apply standard procedures for risk management and disclosure of information when handling cases and
complaints.
• Plan regular field protection assessments, using as much as possible an age, gender, and diversity approach, to fully understand protection concerns and priorities.
• Prepare the Filed Visit plan for the Protection Monitors team and follow up on their reports.
• Assess the resources available to the targeted displaced community to increase their safety and protection.
• Enhance and facilitate discussion on main protection concerns and response capacity within the displaced
and the host communities.
• Case Management: conduct interviews and prepare best interest determination for vulnerable conflict affected
IDPs whenever needed.
• Refer protection cases (Child Protection) to the protection officer/protection specialist, including updating
the database on case referral and follow-up.
• Referring IDPs at risk to other services; for instance, legal services, psychological counseling sessions,
education, health, and... Etc. and then follow up on the cases.
• Raise awareness for vulnerable conflict affected IDPs, community, youth, and households upon protection
issues through interviews counseling, and awareness sessions.
• Translating the registration forms of the cases from Arabic to English language and seeking to get the
translation of any other language into English such as (Oromo, Amharic, and Eritrean).
• Summarize the physical files of refugees and asylum seekers which indicate many bunches of papers which are registration forms, RSD interviews, and RSD assessments. And picking up the most appropriate, accurate, and limited words and inserting them into the file summary system (FSS). In addition, conveying. the travel route and the main information from the attached certificates and IDs for the applicant and each of his/her family members.
• Conducting of verification process for the UNHCR’s POCs through phone calls to make sure of their data and correct the wrong information.
• Coordinate the filing room and ensure an accurate and appropriate archiving process.
• Coordinate with the Filing assistant for efficient and timely retrieval of files.
• Ensure integrity and quality of data are entered into the computer database.
• Ensure the implementation and management of INTERSOS information system and information flow with other sections and implement data validity & quality control activities.
• Translating INTERSOS internal documents such as project proposal messages, minutes, reports, regulations and guidelines, and any other internal texts as required.
• Provide statistics reports and follow up on the project manager's specific needs and assist with project manager & work with the project team in the preparation and implementation of project activities.
• Facilitate special events, meetings, cluster needs, and donors’ meetings to support the project.
• Facilitate data collection, data management, forms development, and support the design of data collection tools.
• Provide daily, weekly, and quarterly reports, summary reports, graphs, and maps reporting.
• Coordinate between other sections and related officers in maintaining updated project information and generating reports process.
• Follow up the performance and ensure achieving the goals based on the indicators.
• Inform the project manager about the project status and progress and suggest the needed action to improve the performance and overcome constraints.
• Prepare the M&E plan with the project manager and the project coordinator.
• Coordinating the movement of the project’s vehicles.
• Preparing the lists of beneficiaries of financial assistance and follow-up of financial evictions.
• Follow up the accountability mechanism and refer the beneficiaries’ complaints to the management.
• Overseeing operations for your location and maintaining the highest standards in quality, service, and
cleanliness with a constant focus on profitability.
• Interviewing and hiring adequate staff to operate the restaurant based on company standards and in
compliance with state and federal regulations.
• Scheduling sufficient staff to cover operations and to accommodate guest flow.
• Training and developing crew under the direction of the GM.
• Maintaining a cooperative and harmonious working relationship between the management team and your crew.
• Providing coaching, counseling, and discipline as warranted.
• Conducting crew and management team meetings as needed to discuss such matters as operation
procedures, promotions, safety, security, and training.
• Handling HR issues as they arise, including disciplinary write-ups.
• Conducting crew meetings before shift, as needed, to discuss operations procedures and promotions.
• Maintaining an adequate supply of products and items necessary to maintain smooth operations.
• Conducting weekly and month-end inventories, controlling payroll to meet company labor cost standards, controlling inventory to meet company GAP standards, supporting the management team and General Manager in their operational decisions, and maintaining reports and records based on company standards.
• Maintaining building and equipment via proper operating, cleaning, and preventive maintenance
procedures.
• Assuming responsibility for cash for all shifts, including bank deposits, and ensuring that all cash procedures.
• Manage large amounts of incoming phone calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call-handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
Bachelor's degree in English Literature, University of Sana’a, Faculty of Arts and Humanities, subjects of study include Arts Studies, Translation, History of Nations, Computer Skills, Bossiness Correspondence, and more).