Customer Relation Representative
Roads and Transport Authority ( RTA )
Total des années d'expérience :7 years, 11 Mois
-Support Services Dept.
Following up the customer online application.
- Contact Center Dept.
*Answer phones and respond to customer requests.
*Provide customers with product and service information.
*Follow-up on customer inquiries not immediately resolved.
*Complete call logs and reports including enquires complaints, suggestions, and notification reports using CRM.
*Resolve customer issues and problems to the satisfaction of the customer.
*Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
*Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.
*Ensure all outbound calls are executed in a timely manner.
WAM News Department:
- News coverage of all activities and events in the UAE
- News writer for the WAM website
Media Licenses Department:
- Customer service
Media Content Department:
- Regulate the entry of media materials through State ports
- Circulation daily newspapers and magazines approval
- Print book approval (permission to print)
- Script approval
- Public Relation News reporter
- Dealing with various media channels, to provide information about any incidents or developments about civil defense.