HR Manager
Royal Phone Center
Total years of experience :16 years, 1 Months
* Developed the full employee lifecycle, from talent acquisition to posting vacancies, screening CVs, and matching candidates to appropriate roles to ensure a streamlined hiring process.
* Efficiently managed visa processes, ensuring strict adherence to UAE regulations Labor, and Employment Law.
* Accomplished the highest standards of HR administration, safeguarding data integrity and confidentiality.
* Designed and implemented dynamic onboarding programs, accelerating new hire integration.
* Spearheaded HR management for a diverse workforce of 80+ employees across Dubai, Sharjah, and Abu Dhabi, fostering an inclusive and collaborative culture.
* Applied strategic problem-solving in employee relations to foster a positive and productive organizational climate.
* Cultivated interdepartmental collaborations, significantly boosting company-wide communication and operational efficiency.
* Design training and peer-mentoring programs for reduced onboarding time for new hires by 50%.Coordinated events, managed schedules, and provided the CEO with data analysis and strategic recommendations.
* Implemented a comprehensive HR system including recruitment, training and development, performance appraisal, turnover, and data analysis to drive growth.
* Spearheaded cross-functional teams to launch impactful digital marketing campaigns, significantly boosting brand awareness and customer interaction.
* Led a dedicated team in continuous product optimization, meticulous account management, and strategic ad placement.
* Devised and implemented rigorous A/B testing protocols to refine campaign effectiveness and maximize ROI.
* Controlled budget, cash, and pricing.
* Organized selling products on social media to increase retail growth by 40%.
* Completed the development of the retail store to include new and used mobile accessories, part maintenance, software, hardware, and wholesale
* Coordinated cross-functional teams, employing critical thinking to deliver projects on time and within budget.
* Maintained open and effective communication with stakeholders at all levels, ensuring project success.
* Met project deadlines without sacrificing build quality or workplace safety
* Identified plans and resources required to meet project goals and objectives.
* Expanded ADSL service to 14 main cities and 50 areas.
* Launched (ADSL Contracts follow-up Program) result save 50% operation time.
• Trained and developed employees and build trust to achieve QA.
• Improve performance and monitor live calls to achieve KPIs and KGIs.
• Add monthly reports and give reviews for employees.
• Develop ticketing system to include all departments to save 24 hours per week.
• Invented internal blogs and spreadsheets to cut waste by 90%.
• Leading 15 employees.