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Osama Dahrouga, Presales Manager –Cisco

Osama Dahrouga

Presales Manager –Cisco·Metra Group

Saudi Arabia

Bachelor's degree, Information Technology And Computer Science

Work experience

Total years of experience: 17 years, 5 months

Presales Manager –Cisco

April 2024 - April 2026

Metra Group

Riyadh, Saudi Arabia •Hybrid

April 2024 - April 2026

- Lead the Cisco presales division, overseeing solution architecture across Cisco portfolio including Networking, Security, Collaboration, Service Provider, Cloud, AI, and Data Center solutions.

- Drive partner alignment, technical enablement, and high-value solution positioning.

- Standardize RFP response frameworks and technical proposal development.

- Deliver customer presentations and technical sessions on Cisco solutions, including Collaboration (Webex, VC, IPT), Networking, Security, Meraki, and Automation technologies.

- Design end-to-end cybersecurity solutions leveraging XDR, NDR, SIEM, Sandbox, and Zero Trust frameworks to reduce risk and support digital transformation initiatives.
Company industry:
IT Services
Job role:
Information Technology

Sr. Presales Consultant Engineer

July 2022 - March 2024

Midis Group

Riyadh, Saudi Arabia •Hybrid

July 2022 - March 2024

• Delivered tailored enterprise solutions across network infrastructure, collaboration, cybersecurity.
• Created solution documentation including HLDs, LLDs, and comprehensive BoQs.
• Design and present secure, scalable network and cybersecurity solutions using Cisco, Fortinet, F5 and Palo Alto
technologies, including firewalls, VPN, and IPS.
• Led customer presentations, technical scoping sessions, and POC implementations.
• Supported the sales cycle with technical validation and solution feasibility assessments.
Company industry:
IT Services
Job role:
Information Technology

Team Leader – Presales

April 2018 - July 2022

NourNet

Riyadh, Saudi Arabia

April 2018 - July 2022

Managed and mentored a team of presales engineers across various IT domains.
Oversaw solution architecture for enterprise clients in collaboration, networking, and cybersecurity.
Developed strategic RFP responses and coordinated with cross-functional teams for deal execution.
Ensured compliance with Cisco partnership requirements and certification renewals.
Company industry:
Telecommunications

Sr. Voice/Collaboration & Presales Engineer

October 2015 - April 2018

NourNet

Riyadh, Saudi Arabia

October 2015 - April 2018

Designed and deployed Cisco Collaboration solutions including CUCM, CUC, IM&P, CMS, Expressway,
UCCX, UCCE, and TelePresence.
Integrated collaboration systems with Microsoft environments and managed voice/video infrastructure.
Delivered enterprise rollouts and handled the full project lifecycle from planning to implementation
Company industry:
Telecommunications
Job role:
Information Technology

Systems & Networks Engineer

March 2012 - October 2015

Smart IT Solutions

Riyadh, Saudi Arabia

March 2012 - October 2015

Provided managed services and SLA-based support for SME and enterprise clients.
Installed and configured network infrastructure, firewalls, and VoIP solutions (Cisco, Avaya).
Deployed Microsoft-based systems including Windows Server, Hyper-V, AD, DNS, DHCP.
Supported cloud migration initiatives and disaster recovery planning.
Company industry:
IT Services

Technical Support Engineer

May 2011 - February 2012

TE Data ISP

Cairo, Egypt

May 2011 - February 2012

Delivered 1st and 2nd line support to residential and business customers.
Diagnosed and resolved ADSL, routing, and connectivity issues remotely.
Guided users through advanced configuration of routers and network devices.
Company industry:
IT Services

Product Manager – PBX Solutions

August 2010 - May 2011

City Net Telecom

Cairo, Egypt

August 2010 - May 2011

Managed the full lifecycle of PBX VOIP solutions, including market analysis, client demos, and technical
support. Coordinated with developers to enhance product integration and performance.
Company industry:
Internet & E-commerce

Technical Consultant

January 2010 - June 2010

WHO - Future Systems

Cairo, Egypt

January 2010 - June 2010

Implemented IT monitoring tools, trained users, and supported large-scale asset management across
government entities.
Company industry:
IT Services

Technical Consultant – UNESCO Project

January 2010 - June 2010

Future Systems

Cairo, Egypt

January 2010 - June 2010

Implemented IT monitoring tools, trained users, and supported large-scale asset management across
government entities.
Company industry:
IT Services

Systems Engineer

November 2008 - December 2009

Egyptian Armed Forces

Cairo, Egypt

November 2008 - December 2009

Maintained secure military IT infrastructure and core network services, contributing to security and
disaster recovery operations.
Company industry:
Military & Defense

Education

Faculty of computers and Information Menofia University

May 2008

May 2008

Bachelor's degree, Information Technology And Computer Science

Egypt

Menoufia University

January 2008

January 2008

Bachelor's degree, Technology

Egypt

Skills

Technical Presales
Expert
Technical Presales
Expert
Network Engineering
Expert
Network Engineering
Expert
System Administration
Expert
System Administration
Expert
VoIP
Expert
VoIP
Expert
IT Management
Expert
IT Management
Expert
MICROSOFT ACCESS
Intermediate
MICROSOFT ACCESS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
PRE SALES ENGINEERING
Intermediate
PRE SALES ENGINEERING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
REQUEST FOR PROPOSAL
Intermediate
REQUEST FOR PROPOSAL
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
AVAYA TELECOMMUNICATIONS
Intermediate
AVAYA TELECOMMUNICATIONS
Intermediate
VMWARE ESX SERVERS
Intermediate
VMWARE ESX SERVERS
Intermediate
AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
SonicWALL
Intermediate
SonicWALL
Intermediate
Presales
Expert
Presales
Expert
Cloud
Intermediate
Cloud
Intermediate
DOMAIN NAME SYSTEM (DNS) SERVERS
Expert
DOMAIN NAME SYSTEM (DNS) SERVERS
Expert
NETWORK INFRASTRUCTURE
Expert
NETWORK INFRASTRUCTURE
Expert
TELEPHONY
Expert
TELEPHONY
Expert
ITIL-v3 -certified-
Intermediate
ITIL-v3 -certified-
Intermediate
MVS (OS)
Expert
MVS (OS)
Expert
MANAGED SERVICES
Expert
MANAGED SERVICES
Expert
INTEGRATED MASTER PLAN (IMP)
Expert
INTEGRATED MASTER PLAN (IMP)
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
CDE
Intermediate
CDE
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP)
Expert
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP)
Expert
CCIE Collaboration 59057
Expert
CCIE Collaboration 59057
Expert
CCNP Voice certified
Intermediate
CCNP Voice certified
Intermediate
CCNA -certified-
Intermediate
CCNA -certified-
Intermediate
CCNA Voice -certified-
Intermediate
CCNA Voice -certified-
Intermediate
MCSE -certified-
Intermediate
MCSE -certified-
Intermediate
MCTS Exchange server 2007 -certified-
Intermediate
MCTS Exchange server 2007 -certified-
Intermediate
protocols ((TCP , UDP ,Telnet, FTP, HTTP, SMTP, SNMP, SIP, RTP, RTCP)
Intermediate
protocols ((TCP , UDP ,Telnet, FTP, HTTP, SMTP, SNMP, SIP, RTP, RTCP)
Intermediate
Security
Expert
Security
Expert
AWS, Azure Cloud
Intermediate
AWS, Azure Cloud
Intermediate
CCDE
Expert
CCDE
Expert
Leadership and Management
Expert
Leadership and Management
Expert
Technical Presales
Expert
Technical Presales
Expert
Network Engineering
Expert
Network Engineering
Expert
System Administration
Expert
System Administration
Expert
VoIP
Expert
VoIP
Expert
IT Management
Expert
IT Management
Expert
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate

Social profiles

Languages

Arabic

Expert

English

Expert

Memberships

Microsoft

Certified

January 2010

CISCO

certified

April 2010

Training and Certifications

Certifications
Technical
ITIL V3 Foundation AWS Certified VMware Cloud Cisco BlackBelt
CCIE Collaboration #59057 CCDE – Cisco Design CCNP & CCNA Voice / R&S MCSE, MCTS Exchange
Foundation AWS Certified
CCIE Collaboration #59057 CCDE – Cisco Design CCNP & CCNA Voice / R&S MCSE, MCTS Exchange
CDE
Aug 2023
Cisco Security Black Belt
May 2020
Show credentials
MCSE
Jan 2009
Show credentials
MCTS Exchange Server 2007
Feb 2010
Show credentials
SonicWall
Jun 2013
Show credentials
CCNA
Mar 2010 - Sep 2023
Show credentials
CCNP-Voice
Aug 2014 - Sep 2017
Show credentials
CCIE Collaboration 59057
May 2018 - May 2020
Show credentials

Hobbies and interests

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tourism