HR Business Consultant - ME
SDP Management Consultancy
مجموع سنوات الخبرة :25 years, 1 أشهر
Core Competencies
Full Recruitment cycle (Work Force Planning, On Boarding, Induction) - including Emiratization, Manpower
Budget cost/control & Head Hunting
Compensation & Benefits (Market Measurement/Market Research & Analysis - Employee Benefits + Salary Pay
lines).
Business Partner/HR Advisor for business leaders on strategic short and long term HR goals and priorities in
alignment the organizations strategy, vision and mission.
Project Management (Staffing, Job Analysis & Job Evaluation (Hay Methodology), Talent Management)
Team Management (Coaching, Mentoring, Employee & Performance Development)
Global Mobility - MENA
Benchmarking, Knowledge Exchange & Best Practice improvement and implementation
Career Counseling
Psychometric Assessment (Ability & Personality)
Mergers & Acquisitions (Job Mapping)
Joint Venture Management (Secondment Agreements)
HRBP for Commercial department.
CS Leader for a team of 16 employees in Dubai (CSRs & Admin).
Direct people management responsibilities including performance management and compensation.
Accountable for managing poor performance, tracking and communicating deployment plans, resource
requirements and leading, training, coaching, motivating and rewarding team members.
Accountable for ensuring proper execution of work processes by team members including metrics that deliver
service performance and the variables that require improvement.
Executes Operational Improvements through identifying potential improvement projects, and works with
process leadership to optimize the work process and resources.
Ensures that daily activities conform to work processes, as well as conducting reviews to ensure work activities
conform to internal and external compliance standards.
Business and Functional Strategy Execution. Assessing needs of the organization and acts to improve
alignment to the business strategies while improving customer satisfaction.
Planned and implemented an integrated range of customer service policies/ procedures consistent with the overall
goals/ objectives of the business.
Reviewed systems and practices to ensure compliance with ISO procedures, regulations and standards.
Liaised with various departments of the company such as sales, logistics, distribution, warehousing, shipping,
accounts and management for the purpose of expediting export sales orders of chemical products.
Conducted customer satisfaction survey status in liaison with marketing department and provided recommendations
for improving customer service practices.
Communicated with logistics coordinators for resolving overall issues pertaining to logistics transactions to provide
daily update to the customer on the status of shipments.
Prepared employee files, ensured accuracy of information in compliance with ISO policies and standards.
Ensured compliance with corporate requirements and leading on commercial negotiations, which deliver both short
and long term business benefits.
Done extensive study of market measurement for UAE, Egypt, South Africa and Saudi Arabia and established expat packages in alignment with market trends. Including salary pay lines for UAE, Egypt and South Africa.
Managed, maintained and established a sub-regional mobility policy in alignment with the global mobility policy.
Established and implemented secondment and service agreement for Dow Joint Ventures (Equate and PIC - Kuwait) & (Sadara - Saudi Arabia).
Executed and completed job mapping for 53 employees when Dow acquired Rohm&Hass.
Completed competency profile and talent mapping for the customer service organization.
People manager of 16 employees.
Played a pivotal role in acting as a primary contact for employees during the initial transfer process of the international assignment.
Instrumental in acting as a consultant to the organization on PSS concept implementation related to compensation.
Bestowed with a prestigious Young Arab Leader Award (YAL) on August 2009
Planning, developing, and coordinating the provision of human resource services, policies, and programs while ensuring adherence to company rules and regulations. Played a key role in establishing packages for Dow employees for the proposed Joint Venture between Dow and Saudi Aramco.
Pioneered in Global Relocation policy to suit the dynamics and challenges in the Middle East region.
Designing compensation/benefits policies and programs which are highly competitive and responsive to market changes, reviewing existing compensation programs, benchmarking against market practices and developing HR policies that meet organizational objectives amidst a rapidly changing environment.
Assisting in job matching/mapping and data management for the market measurement process to achieve organizational goals.
Customer Service Executive June 2002 - May 2007
The Dow Chemical Company, Dubai, United Arab Emirates
Customer Service Supervisor (Call Center / OSN) Apr 1999 - June 2002
Multichoice Middle East, Dubai, United Arab Emirates
* Leadership Academy program at Dow Chemicals (2 years duration) * HR Academy training for 5 days at Dow Mumbai office. * HR Essentials at Nadia Training Centre in Dubai/UAE. * Training on SAP / R2. * Developing the Olympic, EBI/GTC (May 2000)
❖ University of Jordan, Jordan Bachelor's degree in English Literature, Psychology and Educational Psychology (June 1997) Honors & Awards: Bestowed with a prestigious Young Arab Leader Award (YAL) on August 2009
