it technician support
Shams Software Engineering
مجموع سنوات الخبرة :3 years, 6 أشهر
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• Central hub for handling incoming and outgoing customer calls related to telecom services
• Staffed with trained agents to address inquiries, troubleshoot issues, and provide support
• Utilizes specialized software and systems to manage and track customer interactions
• Aims to ensure customer satisfaction, resolve problems
efficiently, and promote service upgrades. Monitors call metrics
for performance evaluation and continuous improvement
• Often provides multilingual support and operates 24/7 to cater to diverse customer needs