Front Office Supervisor
Jaz & Iberotel
Total years of experience :7 years, 10 Months
Employer: Sol Y Mar Club makadi, Four stars hotel, Capacity of 270 rooms
& belong to Jaz Hotels & Resorts Inc
• Job Title: Front office Supervisor (Acting Desk Manager) (Acting night manager)
• Duration: July.2010 - Present
• Job Title: Front Office Shift leader.
• Duration: July.2009 - July 2011
• Sol Y mar Club Makadi
Employer: Sol Y Mar Club makadi, Four stars hotel, Capacity of 270 rooms
& suites belong to Jaz Hotels & Resorts Inc.
• Job Title: Front Office Supervisor (Acting Desk Supervisor) (Acting night manager)
• Duration: July.2010 - Present
• Job Title: Front Office Shift leader.
• Duration: July.2009 - July 2011
• Sol Y mar Club Makadi
• Job Title: Front Office Clerk
• Duration: July.2008 - July 2009
• Sol Y Mar Club Makadi
• Job Title: Tour leader
1- Cover night manager position during his vacation.
2- I'm the departmental trainer of Front office team.
3- Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
4- Handle Front office E mail and answering guest's E mails and requests.
5-Coordinate Front Office operations during shift, including Front Desk, Guest Relation, and Concierge to ensure guest service excellence and adherence to "brand name" standards and procedures at all times.
6-Deal with problems and complaints received from guests, acting immediately to restore guest satisfaction utilizing the Starwood Service Standards at all times.
7- Hold briefing sessions with associate before each shift to cover day events.
8-Actively promote and drive SPG and hotel up selling programs, ensuring that all associates are fully conversant in up selling standards and procedures.
9- Review all in-house accounts to ensure correct room rates are charged and authorize rebates/credits to guest's accounts as necessary.
10- Recommend new policies and procedures in relation to improvement of guest service standards and the achievement of departmental and hotel strategic goals.
11- Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly and that relevant managers are notified as necessary.
12- Understand and support local labor regulations.
13- Ensure maintenance of clean and tidy work areas in accordance with the hotel standards, leading by example.
14- Perform any additional duties as requested by the Front Office Manager and Hotel Management.
15- Confirm tickets to the internal and international flights worldwide and provide the transportation assistance to our guests in the airport.
16- Ensure that the Front Office Manager or General Manager is informed immediately of any serious emergency, security or health & safety matter.
17- Uphold the Starwood Cares culture by demonstrating the Star Service Standards at all times to guests and fellow associates.
Employer: Welcome Tours Company ( Kouni Switzerland))
• Job Title: Tour leader ( Marsa Alam- Hurgahda)
• Duration: Aug.2005 - July.2008
1- Assist guests from and to airport.
2- Meeting the guests and up sell trips. Help them in any problems face of them.
3- make sure that all procedures had already done regarding their flight tickets one day before their check out.
4- Good experience in solving guests problems and how can I deal with professional way with these issues.
5- the most important point for this work it's simply how can I make my guests all the time satisfied and see that in their faces.*at last very good relations with the most important hotels in red sea specially Hurghada hotels (co operation)
Jaz Hotels & resorts Training
1. I have attended training under the name of (Opera System Version 5.2)
2. I have attended training under the name of (Opera System Version 3)
3. I have attended training under the name of (Fidelio System6.20-6.14.7.13.7.14)
4. I have attended training under the name of (Service Culture)
5. I have attended training under the name of (Front office skills)
6. I have attended training under the name of (Be My Guest)
7. I have attended training under the name of (IQ)
8. I have attended training under the name of (Fire Fighting)
9. I have attended training under the name of (training of the trainer)
10. I have attended training under the name of (Business Etiquette)
11. I have attended training under the name of (Wow Service)
Jun 2004 El Minia University Faculty of Tourism & Hotels Guide department Degree Good
Mystuding was in teourism and Hotel Managment and the department Guide guest German & English Language full training in Egyption Musium ,pyramids area,all old Cairo,and add to that full training in Alexsandia,Luxoer and Aswan for the touristc area
Tourism and Hotel Managment guide depatment full old are training ( old cairo, Pyramids,Alexsandria,Luxor and Aswan) special training on Egyption Musium with cerification from Dr Zahi Hawas
2004 Goethe INSTITUT Cairo 9 Levels Degree Very Good