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osama emad muhammed ezzat, IT Executive

osama emad muhammed ezzat

IT Executive·Aspire Katara Hospitality

Qatar

Bachelor's degree, Computer science

Work experience

Total years of experience: 14 years, 9 months

IT Executive

January 2021 - Present

Aspire Katara Hospitality

Doha, Qatar

January 2021 - Present

Company industry:
Hospitality & Accomodation
Job role:
Information Technology

Senior IT Supervisor / Assistant Manager

April 2015 - December 2020

Aspire Katara Hospitality

Doha, Qatar

I found this job using Bayt.com

April 2015 - December 2020

•Senior IT Supervisor / Assistant Manager at Aspire Katara Hospitality (Doha-Qatar) from 1st April 2015 till date, (Acting as IT Executive from June 2016 till now) using the following systems:

- OASYA 2009 (Payroll-HRMS).
- SUN 426 System (Financial Back Office).
- Vision Executive (financial).
- Micros 9700, 3700, Simphony, Simphony Cloud.
- Materials Control (Inventory).
- Cisco IP Phones 7965.
- SQL Server 2008 R2 DBA.
- Windows 2008 Server Management (MS Exchange 2010 - Active Directory - Domain
Controller, IAS, IIS).
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

IT Service Desk Engineer

October 2014 - April 2015

Qatar Foundation

Doha, Qatar

October 2014 - April 2015

•IT Service Desk Engineer at MEEZA, a Qatar Foundation venture from October 2014 till April 2015 :
- Ensure full availability of Service Desk telephone and email support during shift.
- Provide telephone and email support for clients and users.
- Pro-actively monitor support mailboxes and log in the system.
- Responsible for resolving or escalating customer reported Incidents.
- Support Work Place Services in providing desk side support to resolve users’ issues.
- Service Requests and log them in the service desk tool.
- High percentage of first contact Resolution of clients’ and users’ incidents and Service Requests.
- Ability to create work instructions to share acquired knowledge with peers.
- To work and be measured against strict service level agreements.
- Provide clients and users with clear, concise updates in relation to their Incidents and requests.
Company industry:
IT Services
Job role:
Engineering

Technical support

August 2012 - September 2014

xceed contact center

Cairo, Egypt

August 2012 - September 2014

1. Handle customer’s inquiries depending on network tools and info.
2. Solving technical problems and Troubleshooting the best way and solving customer’s problems via Troubleshooting techniques and process.
3. Follow escalation process and achieving work target via KPIs related to the process (performance meter)
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Technical Support

September 2011 - August 2012

Hossam omar Groub,B-connect for information system

Cairo, Egypt

September 2011 - August 2012

•IT Help desk and Technical Support for a desktop application at (B-CONNECT electronic information system company, member of HOSSAM OMAR Group), responsible for:

- Provide helpdesk support and resolve Problems to the end user’s satisfaction.
- Utilize and maintain the helpdesk tracking software
- Document internal procedures.
- Install, test and configure new workstations, peripheral equipment and Software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required.
Company industry:
Software Development
Job role:
Information Technology

Education

Faculty of computer science

July 2010

July 2010

Bachelor's degree, Computer science

Egypt

GPA (percentage): 72.3%

GPA (percentage): 72.3%

View attachment

Skills

Project Management
Expert
Project Management
Expert
ITIL
Expert
ITIL
Expert
Computer Science
Expert
Computer Science
Expert
Technical support
Expert
Technical support
Expert
Troubleshooting analytical skills
Expert
Troubleshooting analytical skills
Expert
Server Administrator
Expert
Server Administrator
Expert
ITIL® 4 Foundation certified
Intermediate
ITIL® 4 Foundation certified
Intermediate
Science
Expert
Science
Expert
Computer Science
Expert
Computer Science
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
ITIL® 4 Foundation from PeopleCert
Aug 2023
Show credentials
ICDL certified
Jun 2011
MCSA Certified
Jun 2014
CCNA
Egabi learning centre
Jul 2009 - Aug 2009

Hobbies

  • Body building , Cross fit , Running , Reading , Watching inspirational movies
    Successfully completed the top rope climbing course conducted by ESQALAR sports Qatar on October 2019