Technical Project Manager
Connect Professional Services
Total years of experience :9 years, 5 Months
Participate in the pre-sales phase and in the creation of project scope, resource, cost and schedule estimates.
Coordinate with all involved parties to establish the technical deliverable during the design, implementation and transition phases of the project.
Technically Understand the Scope of Work of the new project, plan Manpower & Tools.
Managing the implementation & troubleshooting of large/complex customer projects & services and takes the role of business management.
Technical front ending with the customer, roll out plans, executing and expanding or rescheduling the implementation plan and facilitating the project technical tasks to achieve the agreed plan.
Monitor project progress against the project master plan & take the corrective actions in co-ordination with the technical team to keep the agreed project plan maintained.
Responsible for ensuring the Project technical tasks Timely-Completion, Installation, Commissioning and testing the project network setup as per the acceptance test plan.
High sense of customer focus to maintain the Customer’s Trust and Satisfaction during and after the implementation.
Analyzing and identifying areas of strength as well as improvement opportunities that CONNECT-PS focus on, and
generate the summary of Technical Tips & Notices out from the Project history.
Having basic knowledge of routing protocols, switching and general network architecture.
Facing & handling all levels of client management.
Advanced communication skills & to be attention to details.
Familiar with vendor services delivery model.
Adapt & handle all types of technical communication issues in projects or in the service agreements.
Work as part of a team.
Provide leadership and guidance to project staff including project engineers, partners or subcontractors.
Lead and motivate the team to deliver beyond the client’s expectations.
Responsible for Project documentations & solution database.
Provide technical point of contact for customers’ incidents.
Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Perform and own technical management escalations in line with company procedure and case excellence policy.
Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in details.
August 2005 Microsoft Excel Level 2, Egyptian army Information Systems Institute (I.S.I)