technical it support
Sphinx university
Total years of experience :10 years, 11 Months
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Providing technical support to staff and students, either in person or over the phone
Setting up accounts and passwords for new users
Testing and evaluating new technology and software
Knowledge of various operating systems, such as Windows, and Mac OS
Knowledge of network security practices and anti-virus programs
Knowledge of cloud computing and applications
Ability to work well with customers and other professionals
Attention to detail and good problem-solving skills
Excellent communication and interpersonal skills
I am an IT technical support officer company, where I install, configure, and maintain the hardware, software, and networks for the employees and customers. I have experience in using Windows, Linux, and Mac OS operating systems, remote desktop applications, and help desk software. I hold certifications in Microsoft, and Cisco, and a degree in computer science. I love solving problems and learning about new technology. I aim to provide high-quality, fast, and friendly technical support to all parties involved.