Osama khairy

In charge of the entire hotel operations including Front office, Rooms, maintenance, sales and F&B.

Led hotel operations across Front Office, Reservations, Housekeeping, Maintenance, and Security,
ensuring smooth daily functions.
Fostered interdepartmental communication to streamline operations and quickly resolve guest-related
issues.
Addressed guest complaints with empathy, turning potential negative experiences into positive outcomes.
Managed financial operations, including budgeting, forecasting, and reporting, while optimizing inventory
control and reducing wastage.
Launched a customer loyalty program, increasing repeat business by 30% in the first year.
Conducted competitive market analysis to refine pricing strategies, staying ahead of competitors.
Negotiated vendor contracts, reducing operational costs by 10% without compromising service quality.
Ensured compliance with health and safety regulations through regular audits.
Increased annual turnover by 15% through occupancy and revenue-maximizing strategies.
Collaborated with marketing to boost direct bookings by 20% through promotional initiatives.
Led refurbishment projects, minimizing disruption while updating facilities.
Streamlined check-in/out processes, reducing wait times by 30% and enhancing efficiency.
Supervised daily operations for a 242-room hotel, ensuring optimal guest satisfaction.
Kept current with industry trends and best practices, applying innovative strategies to improve performance.
Planned staff rosters to ensure appropriate staffing during peak times and special events.

Managed Rooms, Reception, Concierge, Security, Transportation, and Recreation operations.
Controlled the front office budget, optimized labor costs, and negotiated supplier contracts to improve
profitability.
Enhanced guest experience through personalized services and prompt complaint resolution.
Led staff training, rosters, and regular meetings to ensure smooth operations and high service standards.
Monitored health and safety compliance and collaborated with other departments to maintain cleanliness
and comfort.
Increased room occupancy and revenue through strategic rate adjustments and promotions.
Prepared performance reports and implemented changes based on customer feedback.

Led all Front Office operations including Reception, Guest Relations, Concierge, Transportation, and Night
Audit.
Managed daily hotel operations to ensure exceptional guest satisfaction and compliance with Radisson
Hotel Group standards.
Supervised, coached, and developed Front Office team members, driving service excellence and
operational efficiency.
Monitored guest feedback, online reputation scores, and service recovery initiatives to enhance guest
experience.
Handled VIP arrivals, guest complaints, and escalated operational issues with a proactive and solution
oriented approach.
Collaborated closely with Housekeeping, Engineering, Security, and Food & Beverage departments to
ensure seamless hotel operations.
Managed room inventory, occupancy, overbooking situations, and upselling strategies to maximize room
revenue.
Analyzed daily operational reports, occupancy forecasts, and key performance indicators (KPIs) to support
business decisions.
Controlled departmental budgets, labor costs, and operational expenses while maintaining service quality.
Ensured compliance with company policies, health and safety regulations, and brand operating procedures.
Conducted regular team training sessions focused on guest service, problem resolution, and operational
standards.
Supported revenue optimization initiatives through effective room allocation, upselling, and yield
management practices.
Maintained strong relationships with guests, corporate clients, travel partners, and internal s

Supervise daily front office operations including reception, reservations, and guest services to ensure
smooth workflow.
Support the Front Office Manager in managing staff schedules, training, and performance monitoring.
Handle guest complaints and escalations, ensuring fast resolution and high guest satisfaction.
Monitor check-in/check-out processes, room allocation, and accuracy of billing and cashiering.
Coordinate with housekeeping, maintenance, and other departments to ensure operational efficiency and
service standards.

• To constantly analyze business practices and identify opportunity for improvements, which result in an increase in revenue, guest satisfaction and cost saving.
• Demonstrate awareness of the departmental budget and assist in maximizing room sales (especially selling high rates to walk-in guests).Assist the Front Office Manager and Director of rooms in preparing the departmental budget
• Develop colleagues, Team Leaders, and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results.
• Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the department and the guest
• Build and maintain a welcoming and close relationship with regular guests and meet VIP’s on arrival when required
• Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis, and corrective action .

Managed night operations and addressed guest concerns
Ensured seamless overnight performance and reporting

• Managing and monitoring the activities of all employees during a night shift.
• Dealing with various complaints, problems, disturbances, special requests and any other issues that may arise.
• Ensuring that all employees perform the tasks assigned to them competently and professionally.
• Completing the Night Audit in a timely manner.
• Touring all areas of the hotel on a regular basis and report irregularities to relevant department heads.
• Dealing with arrivals, departures and the co-ordination of all customer requests during their stay.
• Making sure that staff are wearing the correct uniforms in line with company standards.
• Ensuring the smooth running of the Night team, and the satisfaction of guests and visitors.
• Welcoming guests to the hotel in a courteous and helpful manner.
• Participating in employment issues such as suspensions, investigations and disciplinarians as required.
• Ensuring that wake up calls are made promptly.
• Overseeing the smooth operation of the Front of House department.
• Giving assistance to staff as and when necessary.
• Allocate all the rooms for next day according to guest preferences and requests.
• Inspect all the VIP’s rooms and make sure that all the requested amenity has been arranged.

* Register guests into the hotel and ensuring all relevant details are obtained on the registration card.
* Advises the guest relation and duty manager of vip arrivals.
* Controls the guest room moves.
* Handle the incoming messages and communications for the guest.
* Maintain guest accounts and charge records.
* Check correspondence and the guest histories.
* Controls daily departures allowing for smooth check out.
* Maintain control of the guest room.
* Maintain reservation when reservation not there.
* Remains up to date with the rates packages and promotions.
* Be up to date with F&B activities and evening themes and hotel entertainments.
* Read initial and appropriately the incoming memos and reports.
* Remain aware of the hotel occupancy and average rate..
* Carries out a weekly inventory of office supplies and prepare requisition for approval.
* Review the plan of the current status of arrival and departure.