Network information Security Manager
unicom group for telecommunication technology
Total years of experience :19 years, 9 Months
• Develop and implement security policies, protocols and procedures
• Attend meetings with other managers to determine operational needs
• Plan and coordinate security operations for specific events
• Coordinate staff when responding to emergencies and alarms
• Review reports on incidents and breaches
• Investigate and resolve issues
• Create reports for management on security status
• Analyze data to form proposals for improvements (e.g. implementation of new technology)
• Maintain contracts and monitor Datacenter AC and Power
• manage backup and recovery tasks for the organization systems
• Analyze system functions and failures to isolate and define problem areas.
• Monitor the reach-ability of all connections within the network adhering to circuit restore priorities and initiate troubleshooting to restore full network capability.
• Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.
• Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken
• Provide on-site and telephonic technical services necessary to insure the continuing operation and optimization of the network
• Responsible for the design, installation, maintenance, and retirement of the systems that enable the delivery of customer-facing IT services.
• responsible for Vendor management, Standards and procedures, Strategy, Monitoring and reporting, Infrastructure software.
• Design and implement short and long term plans to ensure ICT infrastructure meets existing and future capacity and capability requirements.
• Develop, implement, manage and maintain the ICT infrastructure including server and network configuration, security, accessibility, connectivity, and backup.
• Develop and implement security policies, protocols and procedures
• write technical proposals & presentations.
• Monitor network, systems, and security assets.
• IP telephony system and installation and management
• Managing ICT service technical -related operations for the organization.
• Supervising the work of IT maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications.
• Responsible for the management of multiple information and communications systems and projects.
• Recommending changes to ICT infrastructure and services to fulfill the organization & customer needs.
• Participating in policy and decision making at the Group level regarding resource allocation and future direction and control of the IT process.
• Providing pre-sales technical / functional support to direct sales and channel sales teams.
• Developing and supervising security measures at Unicom Group.
• Ensuring that project/department milestones/goals are met and adhering to approved budgets.
• Organizing Coordination Meetings & Presentations with the client and project management firm for the projects at 1 Ministry of Education, 2 Technical and Vocational Training, & 3 Ministry of Commerce and Industry.
• Replaced the traditional phone system with IP phone system, and reduced the long distance call charges by re-routing the long distance calls over the IP WAN instead of the expensive PSTN network
• Engineering team leader supporting multiple networks and systems for all Unicom Group branches.
• Performed periodic network security assessments (vulnerability and penetrating tests) and reviewed for evidence of vulnerability or compromise.
• Implemented security baselines and hardening techniques on IT assets and ensured their compliance.
• Conducted regular system audits for possible inconsistencies, security issues and recommended system enhancements
• Tracked current security advisories, determined core network vulnerabilities, and provided rapid guidance in order to minimize core network exposure.
• Kept the network in optimum efficiency by analyzing it for potential problems.
• Provided tier 3 and 4 network and systems technical support.
• Ensured thorough network documentation, including maintaining each account’s network matrix, configuration backups and network diagrams.
• Oversaw the additional WAN links with new service providers, implemented IP Policy based Routing for the new gateways, set up TFTP server to backup, and restored configurations.
• Managed ISNS servers, ISCSI initiators, ISCSI targets, LUNs.
• Designed and deployed the network and systems infrastructure in the HQ and other branches with network segmentation (VLANs), QoS, inter-vlan routing, and IP Policy based routing.
• Simplified the infrastructure, enhanced the efficiency, and increased the performance and high availability with less cost using vmware vSphere.
• Added Active Directory, WSUS, Google apps and other services to the group users.
• Added new security layers (hardware firewalls, IDS systems, managed firewall client applications, and Data Loss Prevention systems).
• Executed the project of installing a new Network performance Monitor System at MOWE (Ministry of Water & Electricity) and completed this project within the budget limits of client.
• Closed the project of installing, operate and maintain the network infrastructure at MOH (Ministry of Health) (2013)
• Arranged with Saudi Stock Exchange, ISPs, and STC to manage and troubleshoot services and network connections.
• Scheduled and arranged meetings with service providers, and corp. customers.
• Managed the financial accounts and IT operations for the service providers and corp. customers
• Maintained the configuration and deployment aspects of the company’s accounts with service providers and corp. customers
• Managed incident and events.
• Solved major Data Center problems (physical & configuration) which temporarily halted services.
• Saved the company more than 300, 000 SR / year by reviewing SLAs, financial records and by making recommendations to eliminate charges for the unnecessary bandwidth consumption
• provided the technical documents, service proposals, quotations, and technical support
• Secured the network system by establishing and enforcing policies, and defining and monitoring access.
• Maximized network performance by monitoring performance, troubleshooting network problems and outages, &scheduling upgrades and collaborating with network architects on network optimization.
• Supported and managed firewall environments in line with the IT security policy.
• verified the integrity and availability of all hardware, server resources, systems and key processes
• Configured and managed infrastructure services (Active Directory, DHCP & DNS).
• Performed network configurations and connectivity tests toward Saudi Stock Exchange during MWAT (Market Wide Acceptance Test) and service release activities (New Tick Size, Tag Ticker).
• Optimized default gateway CPU utilization from (100%) to (5%) at the Primary Data Center.
• Participated in migration, testing and evaluation for the NewGen Project with Saudi Stock Exchange
• Managed local network services (DNS, Active Directory, DHCP, Antivirus, FTP, IIS etc…).
• Managed and maintained the organization's email system
• Configured, managed, and supported VPN tunnels, Internet connectivity.
• Supervise IT Helpdesk & Hardware Technician for Workstation & User Support.
• Provided user guides & manuals (PowerPoint, pdf, web sites)for Almuashir applications
• Provided technical support to home users and corp. customers
• Provided advanced computer hardware and software maintenance.
• Attended meetings, training and maintained regular communication with the Tadawul / Capital Market Authority.
• Performed daily system monitoring and backup.
• Provided IT training courses including ICDL, CISCO, Windows Server, Networking, and other college IT courses to the local community and college students.
• Provided frontline support to lab users including assistance with printing, data storage and recovery, network connectivity, and basic assistance with MS Office applications.
• Managed local network services (DNS, Active Directory, DHCP, Antivirus, FTP, IIS etc…).
• Performed scheduled lab maintenance in all I.T. computer labs, including printer service, computer hard drive re-imaging.
• Performed Networks Management and Maintenance activities
• Provided technical support (operating system, application software, and hardware)
Bachelor degree of Science in Engineering Technology with a major in Computer Engineering. The curriculum includes numerous general and specialized courses, 6-month in-field industrial practical training, and two-term graduation project.