اسامه رضا

Owned end-to-end LAN/WAN/WLAN design: capacity planning, IP addressing, VLANs,
spanning-tree, HSRP/VRRP, and QoS for voice/video.
• Built secure remote connectivity: IPSec/SSL VPNs (S2S/Client), MFA enforcement,
posture checks with NAC.
• Implemented Zero Trust controls: micro-segmentation, identity-based policies, least
privilege, continuous verification.
• Hardened NGFW stack: app-aware policies, URL filtering, IPS profiles, anti-malware,
DNS security, SSL decryption exceptions.
• Developed network standards/runbooks: config baselines, change windows, MoP/SoP,
golden images with version control.
• Led DR/BC planning: RTO/RPO definition, redundant paths, SD-WAN failover, survivable
campus, and tabletop exercises.
• Managed VoIP/SBC & Teams: Direct Routing, SIP trunking,
• Established observability: NMS, NetFlow/sFlow, SNMP, syslog, SIEM integration;
defined SLOs/SLIs for uptime/latency.
• Owned vendor/budget: BOM, lifecycle (EoS/EoL), support contracts,
capacity/utilization reporting.
• Mentored engineers: delegation, on-call rotations, incident postmortems, skills
matrix/enablement.

• Produce outline system designs and specifications, and overall architectures, topologies, and design documentation of networks and networking technology within the organization.
• Monitoring network performance; troubleshooting network problems and outages; scheduling upgrades; in addition to network architecture for optimization.
• Securing network system by establishing and enforcing policies; defining and monitoring access.
• Assess associated risks and specify recovery routines and contingency procedures.
• Using Network Management tools to determine network load and performance statistics.
• Assist IT management in designing, building and efficiently operating the company’s voice, data, wireless and video networks,
• Assist IT management in budgeting, asset tracking, top management reporting.
• Schedule and prioritize work to accommodate IT and customer needs while minimizing impact on current projects and network operations.
• Provide mobility solutions for remote construction sites, starting from infrastructure and active components ending with providing local network for filesharing and print services, with internet access to users according to IT policy.
• Develop installation procedures and standards, and schedule installation work with coordination with other network subcontractors.
• Reporting network operational status by gathering, prioritizing information; managing projects.
• Guide fresh Technical support engineers on their daily Help-desk operations.

• Installing and configuring computer hardware operating systems and applications.
• Monitoring, maintaining and troubleshooting computer systems and networks.
• Installing, Setting up, design, implement Network infrastructure, domain and end user equipment for any new project and ensures that the projects are technically operating properly.
• Conduct regular visits to projects for preventive maintenance and ensure that all tools are working properly.
• Creating domain roles (Active Directory, Anti-Virus, print server).
• Setting up new users' accounts and profiles and dealing with password issues (Active Directory)
• Managing and Handling all technical support responsibilities for DME administration premises and projects (9 projects all over Egypt).
• Troubleshooting DCs and all related Issues.
• Firewall Devices installation, configuration and monitoring.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts if required.
• Providing support, including procedural documentation and relevant reports.
• Supporting the roll-out of new applications.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Perform regular backup for end users data to avoid any loss.

To name a few
•Produce outline system designs and specifications, and overall architectures, topologies, and design documentation of networks and networking technology within the organization.
•Monitoring network performance; troubleshooting network problems and outages; scheduling upgrades; in addition to network architecture for optimization.
•Securing network system by establishing and enforcing policies; defining and monitoring access.
•Assess associated risks and specify recovery routines and contingency procedures.
•Using Network Management tools to determine network load and performance statistics.
•Assist IT management in designing, building and efficiently operating the company’s voice, data, wireless and video networks,
•Assist IT management in budgeting, asset tracking, top management reporting.
•Schedule and prioritize work to accommodate IT and customer needs while minimizing impact on current projects and network operations.
•Provide mobility solutions for remote construction sites, starting from infrastructure and active components ending with providing local network for filesharing and print services, with internet access to users according to IT policy.
•Develop installation procedures and standards, and schedule installation work with coordination with other network subcontractors.
•Reporting network operational status by gathering, prioritizing information; managing projects.
•Guide fresh Technical support engineers on their daily Help-desk operations.

Medtronix was a partner office and we together helped raising the business, installing and servicing some car technologies we worked on, "entertainment PCs and wireless connectivity"
Job duties:
• Manage the configuration and performance management of all PC systems and telecommunications and Maintain passwords, data integrity and file system security for the desktop environment.
• Provided functional and technical support, troubleshooting and diagnosing.
• Hardware and software problems, including desktop, laptop, LAN and remote systems
• Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.
• Oversaw the investigation and resolution of hardware and software issues, both remotely and onsite.
• Procured, received, documented and tracked inventory of all computer equipment and licenses.
• Performed diagnostic testing on Connectivity, Servers and PC equipment and ensured printers were up and running all times and performed wiring and daily maintenance of internal computer systems and Resolved Windows related issues and other PC software
related issues.

SKY Ads Advertising, Mansoura, Egypt

•Receiving clients requirements regarding marketing their products, understand their perspective.
•Talking clients through Advertisement recommended ideas.
•Designing video graphic videos using Adobe AfterEffects CS6.
•Installing, configuring and time scheduling LED Billboards.
•Time scheduling advertisements played on LED Billboards.