Project Manager
Vardot
Total years of experience :36 years, 4 Months
Position: Project Manager
Role: Taking care of planning, executing and documenting all related action in project management and reaching the deadlines according the cost and the timeframe agreed upon.
Taking care of customer satisfaction, building up professional call center, following up orders delivery on time, analyzing field problems and setting up solutions, knowledge & experience transfer to the team, helping the top management for better strategic decisions...
Team: Out of 3 Employees
Activity: Arabian Advanced Systems (Now: Naseej) is the leading knowledge solutions provider in the Arab World serving the region’s top Academic, research, cultural, and government organizations and corporations for the past 23 years; delivering world-class solutions and services that have enabled our partners to manage and share knowledge and information
Position: Customer Care & Technical Support Manager
Role : Looking after customer satisfaction, Support team conducting, Incident and tasks management, getting sure that customer satisfaction is there, visiting the customer sites to make sure that all deliverable are successful, preparing the yearly training schedule for the staff in order to keep them updated with the latest technology…etc
Projects follow up, Pre-sales visits
Team: Out of 9 Engineers
Activity: This Company is specialized in Banking machines (Ingenico, Shlumberger), Retail and Hospitality Point of Sale systems (ABS, PI Electronic), Plastic ID card printers (Eltron), Time Attendance Hardware & Software (Handpunch, Promag), Barcode printers & readers (Zebra, Metrologic, Opticon).
Position: Customer Care & Technical Support Manager
Role : Looking after customer satisfaction, Support team conducting, Incident and tasks management, Projects follow up, Pre-sales visits, Responsible for conducting the Support team and getting sure that customer satisfaction is there, visiting the customer sites to make sure that all deliverable are successful, preparing the yearly training schedule for the staff in order to keep them updated with the latest technology…etc
Team: Out of 12 Engineers & Technicians
This Company is specialized in producing Gas cookers, Solar Water Heaters, Office Metal Furniture, Washing Machines, and Medical Furniture.
Team: Out of 7 Employees
Responsible for conducting & participating the IT team (Developers, System Analyst, Data Entry) in order to make sure our in-house developed ERP solution is completed and integrated with other systems and working fine.
Jordan Industrial Investment Corporation (JIIC) - Jordan
Activity: This Company is specialized in producing Gas cookers, Solar Water Heaters, Office Metal Furniture, Washing Machines, and Medical Furniture.
Team: Out of 7 Employees
Responsible for developing IT solutions for the company needs ( Analysis, Design, Development, Documentation..)
July 1984 High National Diploma (H.N.D) in computer science from Al-Khwarizmi College / Amman Jordan, 3 years course (119 credit hours), average 83.4%. September 1984 General Community Colleges Exam (G.C.C.E) Amman-Jordan, average 78.5%.