Administration Manager
Orchid Medical Center
Total years of experience :17 years, 6 Months
• Managing a team of 3 department managers and 14 sales, and customer service representatives targeting cosmetic patients.
• Responsible for developing the retail vision, strategy, plan and metrics to drive efficiencies, top line growth and bottom-line profitability.
• Managing day-to-day execution of all clinic operations: staffing and training, customer service, random audits, budgeting, etc.
• Responsible to ensure achievement financial targets, and provide weekly/monthly, quarterly sales analysis.
• Work closely with product and service development department team to market products and programs that produce strong sales results.
• Responsible in creating effective materials for the communication mix.
• Develop monthly and quarterly promotions targeting existing and non-existing clients.
• Responsible for Organizing, and conducting market research.
• Developing Promotional events and campaigns for new car launches
• Creating a developing sales reports for weekly and monthly analysis
• Negotiating contract with suppliers and agencies
• Responsible in maintain and developing the online traffic and web related campaigns
• Built a new sales department for Home DSL.
• Established the new collection retail section.
• Motivated employees to perform and to uphold customer service levels
• Trained new agent’s (Inbound and outbound employees).
• Achieved all monthly goals and yearly Targets.
Main Projects:
Retail Sales
• Assist the Sales manager in leading, directing and motivating the sales team in coordination with sales team leader, in order to achieve the overall sales objectives.
• Assist the sales manager in revising and implementing the sales strategies plans.
• Supervise sales team leader and representative’s performance.
• Implement departmental policies and sales objectives.
• Ensure all showrooms requirements have been fulfilled by team leader.
• Ensure that sales team leader is using systemic working method when required.
• Assist with sales rep questions, concerns and product/service questions.
• Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
• Communicate all employee relations issues, concerns, and incidents to sales manager & sales
team leader
• Provide weekly performance report to sales manager in coordination with sales team leader.
• Recruiting and hiring new employees when necessary.
• Make sure all employees adhere to company policies and procedures (example: dress code,
eating food at station, cell phone usage, etc.)
• Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
• Communicate all employee relations issues, concerns, and incidents to sales manager & sales
team leader when concerned.
• Monitors sale transactions, provide feedback to sales manager and sales team leader.
2006- 2008
1. Inbound Calls Campaign
§ Build the telesales infrastructure.
§ Initiating relevant training sessions.
§ Filtering the candidates.
§ Increase the Company customers’ pool.
2. Outbound Calls campaign
§ Focusing on bringing new customers to Fasttelco.
§ Prepare well-trained employees for this new call type.
§ Achieving all planned goals and KPIs.
§ Launching the CCDS automated outbound dialer, Fasttelco was the
pioneer in Kuwait.
3. Retail Collection
§ Build the collection infrastructure.
§ Established new Retail collection team
§ Monitor the staff performance to assure progress.
§ Communicating with Finance to ensure the payment completeness.
FASTtelco, Kuwait City,
KSS Supervisor
• Supervised and launched a new long distance calling card service.
• Managed a team of individuals, including training sessions, performing test calls, queue
handling
Bussines management
