Sales Manager
Orchid medical center
مجموع سنوات الخبرة :10 years, 5 أشهر
ORCHID MEDICAL CENTER, Kuwait City 2015 - 2018
Director of Sales & Customer Service
Owned and hit/exceeded sales targets for three branches (Salmiya, Mahboula, and Fahaheel) of orchid medical center.
Developed and executed strategic plan to achieve sales targets and expand customer base.
Spearheaded 18 customer service agents and ensured the provision of exceptional customer service.
Established and maintained strong, long-lasting customer relationships.
Recruited, mentored, and developed customer service agents and nurtured an environment promoting encouragement and empowerment.
Adhered to and managed the approved budget, moreover maintained an orderly workflow according to priorities.
ORCHID MEDICAL CENTER, Kuwait City 2012 - 2015
Sales Manager
Created a new sales and customer service department for the clinic.
Performed all sales consultations as well as couched the sales agents on how to upsell existing patients and keep them abreast of clinical services.
Assisted clients with questions or concerns about treatments.
Guided patients about additional services and recommendations.
FASTTELCO, Kuwait City 2009 - 2011
Telesales Supervisor
Originated a new sales department for Home DSL as well as started the new collection retail section.
Encouraged employees to maintain high levels of customer service and perform exceptionally to achieve customer satisfaction. Provided training and mentoring to the new agent’s (Inbound and outbound employees).
Received recognition for accomplishing all monthly and annual targets.
Demonstrated outstanding project management capabilities while working on inbound call campaign, outbound call campaign, and retail collection.
Structured the telesales infrastructure, introduced relevant training sessions, filtered the most talented candidates, and played an instrumental role in enhancing customer base while spearheading the inbound campaign.
Led the outbound calls campaign and prepared well-trained employees for this new call type while focusing on the primary objective of getting new customers to Fasttelco. Succeeded in accomplishing all planned goals and KPIs and maximizing Company customers’ pool.
Developed the collection infrastructure, organized new Retail collection team, oversaw the performance of staff, and coordinated finance to ensure the payment completeness.
FASTTELCO, Kuwait City 2008 - 2008
KSS Supervisor
Directed and initiated a new long-distance calling card service.
Supervised a team that managed training sessions, test calls, and queue handling.
Responsible for managing the operation team, developing coverage sales, revenue, and expense controls, meeting agreed targets, and expanding company's business. Manage the build strong business relationships with all Hotel, Restaurant, Bar and Club
Telesales Supervisor
Originated a new sales department for Home DSL as well as started the new collection retail section.
Encouraged employees to maintain high levels of customer service and perform exceptionally to achieve customer satisfaction. Provided training and mentoring to the new agent’s (Inbound and outbound employees).
Received recognition for accomplishing all monthly and annual targets.
Demonstrated outstanding project management capabilities while working on inbound call campaign, outbound call campaign, and retail collection.
Structured the telesales infrastructure, introduced relevant training sessions, filtered the most talented candidates, and played an instrumental role in enhancing customer base while spearheading the inbound campaign.
Led the outbound calls campaign and prepared well-trained employees for this new call type while focusing on the primary objective of getting new customers to Fasttelco. Succeeded in accomplishing all planned goals and KPIs and maximizing Company customers’ pool.
Developed the collection infrastructure, organized new Retail collection team, oversaw the performance of staff, and coordinated finance to ensure the payment completeness.
Education :
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