Professional Trainer and L&D Consultant
Freelance
Total years of experience :21 years, 8 Months
Working as a part time instructor and L&D consultant for a number of hotels and business organizations where I can provide an integrated training strategy to support stakeholders and drive the organization forward: Top Quality Mentors, IBM, Arab Academy for Business Solutions, Cancun Sokhna Hotel, Baron Hotels, Kempinski, Mercure, etc.
Working with the properties management teams to identify and address employees and organizational development needs; and implementing the full training cycle - assessing needs, designing, developing, delivering, and evaluating training in multiple modes, such as classroom, self-directed, e-Learning, on the job training, and micro-learning.
• Conducting workshops and training sessions in business management and soft skills
• Preparing training budget for the organization
• Developing the annual training plan for the organization
• Planning, organizing and controlling all activities related to training and coordinate work of training team and trainers in order to provide the best possible service to clients
• Monitoring client expectations and ensure effective communications with all clients
• Ensuring that customers’ problems are handled efficiently up to their satisfaction
• Maintaining necessary documentation for client records and billing
• Evaluating freelance instructors' performance and the effectiveness of training programs, and provide recommendations for improvement.
I was fully in charge of the training strategy and the implementation of the training cycle from the needs assessment to delivery and evaluation in coordination with department heads and hotel general manager.
• Responsible for the training & development of associates through different technical, professional or personal motivational sessions, workshops & activities.
• Planning training schedules on annual and monthly basis.
• Creating and updating training classes for associates at all levels, from rank and file to management, based on property needs assessment.
• Overseeing training effectiveness of all property departments.
• Working hand-in-hand with the DHR in analyzing the property needs by conducting an annual training needs assessment, reviewing results, and implementing the necessary programs.
-Assisting in the recruitment of new qualified and willing staff for the hotel.
-Conducting preliminary screening, interviewing and testing of job applicants; sends replies and notices to job applicants; schedules interviews with HRM and department heads concerned; authorizes issuance of uniforms, lockers and timecards to those requiring them.
-Handling exit interviews
-Handling government issues
-Responsible for departmental coordination and administrative support.
-Ensure compliance to HR policies & procedures are maintained.
-Responsible for the monthly attendance /vacation plan for the HR Team.
-Updating the personnel files of employees
-Responsible for internal cross training
-Assisting the HR Manager in creating and implementing the associates recognition programs, associates of the year, open table lunch & play an active role in social activities for the associates.
-Assisting the HR Manager in creating and implementing the HR annual activities plan
-Conducting the annual engagement survey for all hotel employees
-Facilitating the corporate training Programs on property for hotel staff.
-Conducting monthly orientation training sessions to newly hired staff
-Developing training plans based on staff needs
-Planning training schedules on annual and monthly basis
-Updating the database with: new hires, separated employees, changes, and training participation.
-Maintaining training records of all employees.
-Providing support for the recognition programs in the hotel.
-Keeping training notice boards updated and interesting.
-Developing lesson plans that would encourage ample conversational ideas from the students.
-Fashioning a comfortable classroom atmosphere permitting students to feel at ease while learning to develop their new language skills.
-Assessing students’ skills and levels through quizzes and classroom exercises.
-My English classes were predominantly authentic-based classes.
-Developing lesson plans that would encourage ample conversational ideas from the students.
-Fashioning a comfortable classroom atmosphere permitting students to feel at ease while learning to develop their new language skills.
-Assessing students’ skills and levels through quizzes and classroom exercises.
-My English classes were predominantly authentic-based classes.