IT Manager
Chiyoda Corporation
Total des années d'expérience :20 years, 3 Mois
• Develop new and innovative IT solutions to enhance and support effective and efficient delivery of the Chiyoda - ADNOC Project vision and mission.
• Establishes and implements continuous-improvement programs for the IT organization.
• Provided corporate strategic IT leadership expert advice on IT related issues to the Executive team and Board of Directors.
• Established and Monitored the IT Department KPIs to enhance the IT performance.
• Provided strategic input to budget planning processes and maintained overall responsibility for the IT budget.
• Meeting with clients to determine requirements and establish their temporary infrastructure following their policies and procedures.
• Responsible for managing /leading IT team and conduct annual performance reviews, provides performance feedback.
• Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Develop, implement, and continuously review standard Information Technology procedures and policies across the business.
• Lead the preparation of the IT department budget and attending cost estimate meetings for the projects.
• Analyze the organizations Service Desk according to best practices, while ensuring high levels of clients and employees service quality and availability, using ManageEngine Applications.
• Managing Service desk and IT support engineers. Following up with IT support team and SD on the tickets closure and related IT issues.
• Assuring that applications meet business requirements, fulfilling end-user requirements, and resolving system issues.
• Provides operational support and monitors systems consoles for problems, observes equipment and control panels for operator alerts, messages and/or error indicators and responds accordingly.
• Leading the configuration for Veeam Backup, Veritas Backup, DR Site, ManageEngine Applications implementation, DELL EMC storage implementation, Microsoft 360, HRMS System, Proofpoint antispam and Domain active directory implementation following company procedures and policies.
E X P E R I E N C E
E X P E R I E N C E
• Guided a team of 10 IT engineers to provide support and information during the daily workflow.
• Conducted review of new system designs and major modifications for security implications.
• Establishing infrastructure entailing virtual VMware environment.
• Conducted review of new system designs and major modifications for security implications.
• Attending the IT change and Incident management weekly / monthly meeting.
• Effectively manage time, prioritize, assign tickets, and manage daily workload on team.
• Provides operational support and monitors systems consoles for problems, observes equipment and control panels for operator alerts, messages and/or error indicators and responds accordingly.
• Installing and configuration windows server& Domain controller.
• AD, Exchange, SCCM & VMware support, and configuration.
• Setup a new infrastructure for a newly built university campus.
• Installing and configuring new network and teachings labs, establishing the network for the exhibitions inside the campus.
• Teaching introduction to Information system courses
• Setting up and configuration Computers labs (Network, Hardware, and software).
• Provided strategic inputto budget planning processes and maintained overall responsibility for the IT budget.
• Meeting with clients to determine requirements and establish their temporary infrastructure following their policies and procedures.
Management of Information Technology