Osama Zakout

Highlights
• Led the implementation of the hospital’s direct billing agreement system and built the database.
• Created the employee corporate benefit program for the hospital staff
• Improved the hospital’s Google business rating from 2.9 to 4.1 within a year with over 2000 reviews.

Responsibilities
• Manage business development programs and marketing initiatives contributing to the organization’s objectives and goals.
• Liaise with sponsors and collaborate with Ministry of Public Health (MOPH) for execution of sponsored events/booths
• Coordinate planning and execution of advertising campaigns across all platforms including creation of content.
• Drive digital marketing programs across social media and internet media to enhance the hospital’s public reviews and ratings.
• Lead various business development and marketing projects ensuring on time delivery.
• Administer marketing budget ensuring optimum utilization across channels to maximize visibility.
• Evaluate performance of ongoing campaigns, measure outcomes against plans and implement improvement plans.

• Executed line and heavy maintenance jobs on Bombardier aircraft - Global 5000 & Challenger 604/605
• Range of tasks included inspection, lubrication, servicing and operations

• Managed a portfolio of clients and drove initiatives to identify opportunities generating new business.
• Developed and implemented business plans to achieve sales, revenue and margin targets across accounts.
• Participated in tender business segment including preparation of responses and bids to client tenders, negotiating and closing deals to add new accounts.
• Administered budgets for ongoing campaigns and promotions, monitored expenses and ensured financial results.
• Monitored all client advertising and promotional campaigns ensuring on time execution meeting client expectations.

• Performed maintenance tasks including store control, marshalling, fabrication and assisted engineers on the Bombardier Q400 & CRJ aircraft

• Participated in maintenance of vintage aircraft including Spitfire, Mustang, Chipmunk and Corsair

• Led the restaurant crew in assigned shifts ensuring that customers received fast, accurate and friendly experience
• Planned shift operations, assigned staff and monitored consistent performance aligned to company standards.
• Controlled all resources including labor hours, cash flows, inventories & replenishment ensuring optimum utilization.
• Trained staff on job duties, hygiene and safety standards, personnel policies and labor laws, ensuring compliance.
• Reviewed customer feedback and implemented action plans to improve customer satisfaction.
• Supervised food preparation ensuring quick service of orders as well as efficient waste disposal.
• Participated in the process of recruitment of crew members.