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Osama Zreqat, Customer Service Agent

Osama Zreqat

Customer Service Agent·Crystel

Jordan

High school or equivalent, ungraduated

Work experience

Total years of experience: 8 years, 0 months

Customer Service Agent

January 2025 - December 2025

Crystel

Amman, Jordan •Hybrid

January 2025 - December 2025

1 Handled high-volume customer inquiries via calls and systems while maintaining service quality
standards
2 Resolved customer complaints efficiently and ensured positive customer experience
3 Worked within performance targets and service guidelines
Company industry:
Call Centers & Customer Care Outsourcing

Operation Specialist

January 2024 - January 2025

Ovo Gaming Center

Amman, Jordan

January 2024 - January 2025

1 Managed daily operations ensuring smooth workflow and service efficiency
2 Monitored system performance and resolved operational issues
3 Maintained organized and structured operational processes
Company industry:
Technical Maintenance & Repair

Employee Relations Specialist

January 2018 - January 2024

Flame Gaming Center

Amman, Jordan

January 2018 - January 2024

1 Handled customer issues related to software and hardware systems
2 Maintained strong customer relationships and service satisfaction
3 Supported internal coordination between teams
Company industry:
Video Gaming

Education

Omar Bin Alkhattab

June 2015

June 2015

High school or equivalent, ungraduated

Jordan

Skills

BUSINESS EFFICIENCY
Intermediate
BUSINESS EFFICIENCY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic

Native Speaker

English

Expert