Senior National Technical Specialist, Regional Trainer
Xerox Egypt
Total years of experience :26 years, 7 Months
•To provide hardware product technical escalation support, problem elevation, technical coaching and technical inspection to meet internal performance requirements and deliver customer satisfaction and loyalty.
To develop technical programmers and carry out seminars, workshops to improve customer service engineers (CSE) skills, knowledge and productivity.
To monitor product service performance to achieve targeted levels and do action plan to the poor performing machines, to achieve service revenue.
To do field accompaniment/ coaching of poor performing and newly trained (CSE).
Fulfill the Training needs for Xerox Egypt (XEG) and Middle East & Africa (MEA), through quarterly Training Plan.
Conduct technical training courses for Xerox Egypt and MEA countries.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
Service.
Support sales and marketing department through attending fairs, demonstrations, consultations, to achieve benchmark performance for key products.
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