ramp operation team leader
dnata
Total years of experience :21 years, 7 Months
loading the aircracft safely and offloadingh the aircraft receving the customers complaints
Job decription: planning, controlling the area with 25 operators of all gound handling equipment required to served the aircraft loading and offloading the baggage and cargo ulds and following the safety and security regulation and standard operation procedures, and make sure that the company uniform PSE and grooming standards at all the times while on duty.
• Ensure the highest standard of customer service is provided to Dnata customers, provide them with details on Dnata tariff fares and actively issue online tickets and sell related products
• Issue tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
• Actively enhance Dnata revenue earnings by providing options to customer on all products and services such as frequent flyer membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading
• Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfill Emirates online queries and other complex activities such as medical cases and special services.
• Deputies for the Customer Sales and Service Team Leader in their absence and provide help and support to junior team members and assist in coaching and development activities.
worked at the transfer desk and checkin counter and boarding gates issue the boarding passes and transfer the baggage for tyhe passengers and receving complaints and solving problems
worked at the checkin counters and boarding gate and travnferdesk and receving complaints from the passenger and solve there problem and transfer there baggage to the final destination
bachelor dgree in computer information sysem emphasis in webmaster