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Osama Saleh, Senior Business Analyst

Osama Saleh

Senior Business Analyst·Juma Al Majid Holding Group L.L.C

United Arab Emirates

Diploma, ITIL® V3 Foundation

Work experience

Total years of experience: 24 years, 8 months

Senior Business Analyst

September 2012 - Present

Juma Al Majid Holding Group L.L.C

Dubai, United Arab Emirates

September 2012 - Present

Senior Business Analyst, expert in leading and contributing to projects designed to enhance system functionality and end-user productivity. Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients' financial and time frameworks. Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike-universally praising team spirit, independent work habits, and the determination to conquer technical challenges. A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.

• Negotiation skills
• Decision making
• Active listening
• Strategic thinking
• Dealing with conflict
• Presentation and public speaking
• Leadership
• Time management
• Oracle EBS R12 applications.
• Business and Software Knowledge.
• Oracle EBS (Technical).
• Good communication skills

Company industry:
IT Services
Job role:
Information Technology

Senior Systems Analyst, Oracle Functional

March 2009 - September 2012

Juma Al Majid

Dubai, United Arab Emirates

March 2009 - September 2012

• Receive end user requirements and problems and analyze them.
• Give the right solution and provide functional advice.
• Enhance new business process.
• Design new technical solution, and provide technical advice to development team.
• Prepare Business solution and solution setup documents.
• Hand over solution to Support team.
• Initiate Service Request with Oracle Support (Metalink) to resolve oracle error or bugs.

Technology: Oracle Apps
Application: Inventory, Purchasing, Shipping Execution, BOM, WIP.

Company industry:
IT Services
Job role:
Information Technology

System Analyst

February 2006 - February 2009

Juma Al Majid

Dubai, United Arab Emirates

February 2006 - February 2009

• Receive end user requirements and problems and analyze them.
• Give the right solution and provide functional advice.
• Troubleshoot incident helpdesk calls.
• Create new Subinventories (INV), and define its Stock Locator Security Rule.
• Setup Inventory Storekeeper Responsibility and tie it with Stock Locator Security Rule.
• Add new Item Conversion.
• Create new Descriptive Flex Fields (DFF).
• Monitor and review daily checklist Tasks:
1. Inventory Interface Mangers
2. Open transaction Interface
3. Pending Material Transaction
4. Inventory End Month Closing Process
• Define the employee as a Purchase Buyer.
• Setup Purchase Approval group and assign it to a particular Position.
• Add/Amend Staff position in the Purchasing Approval Position Hierarchy
Technology: Oracle Apps
Application: Inventory, Purchasing, Shipping Execution, BOM, WIP.

Company industry:
IT Services
Job role:
Information Technology

Analyst - Programmer

August 2005 - January 2006

Juma Al Majid

Dubai, United Arab Emirates

August 2005 - January 2006

• Receive end user requirements and problems and analyze them.
• Receive Functional requirement from Support Team.
• Implement new customization:-
1. Build New Forms
2. Build New Reports
3. Create new Custom Tables & PL/SQL
4. Amend Custom PLL code
5. Create new Function using Oracle Personalization Tool.
• Use Oracle Application Developer Responsibility to register new Forms or Reports.

Technology: Oracle Apps, Oracle Developer 6i, Oracle Database.

Company industry:
IT Services
Job role:
Information Technology

Oracle Developer

February 2002 - July 2005

Juma Al Majid

Dubai, United Arab Emirates

February 2002 - July 2005

Developed customization Forms, Reports, and PL/SQL Procedures task related to Oracle Application11i (Purchasing, Inventory, Receivables), and other Applications like Registry System(School and college), and Library System.

Company industry:
IT Services
Job role:
Information Technology

Trainer

October 2001 - January 2002

Juma Al Majid

Dubai, United Arab Emirates

October 2001 - January 2002

Train Juma Al Majid Staffs on MS office and Windows

Company industry:
IT Services
Job role:
Information Technology

Education

New Horizons Computer Learning Center Dubai

April 2011

April 2011

Diploma, ITIL® V3 Foundation

United Arab Emirates

GPA (percentage): 92%

GPA (percentage): 92%

Applied Scince University

July 2001

July 2001

Bachelor's degree, Information Technology

Jordan

GPA (percentage): 72%

GPA (percentage): 72%

ITCC

February 2001

February 2001

Diploma, Oracle Developer (Forms 6, Report 6, SQl & PL/SQL)

Jordan

Skills

ITIL
Expert
ITIL
Expert
Functional Analysis
Expert
Functional Analysis
Expert
Customer Service
Expert
Customer Service
Expert
IT Service Management
Expert
IT Service Management
Expert
Oracle ERP
Expert
Oracle ERP
Expert
Microsoft Office XP
Intermediate
Microsoft Office XP
Intermediate
Form Builder 6i
Expert
Form Builder 6i
Expert
Report Builder 6i
Expert
Report Builder 6i
Expert
SQL* Plus Loader
Intermediate
SQL* Plus Loader
Intermediate
PL/SQL Developer
Expert
PL/SQL Developer
Expert
Network
Intermediate
Network
Intermediate
Orion Finance10
Intermediate
Orion Finance10
Intermediate
Orion Payroll 9.2
Intermediate
Orion Payroll 9.2
Intermediate
Oracle Discoverer
Expert
Oracle Discoverer
Expert
Quest Software (Toad)
Expert
Quest Software (Toad)
Expert
Oracle Applications R12 - Order Management
Intermediate
Oracle Applications R12 - Order Management
Intermediate
Oracle Applications R12 - Purchasing
Expert
Oracle Applications R12 - Purchasing
Expert
Oracle Applications R12 - Application Developer
Expert
Oracle Applications R12 - Application Developer
Expert
Oracle Applications R12 - Inventory
Expert
Oracle Applications R12 - Inventory
Expert
Oracle Applications R12 - Technical Developer
Intermediate
Oracle Applications R12 - Technical Developer
Intermediate
Oracle Applications R12 - Bill of Material
Expert
Oracle Applications R12 - Bill of Material
Expert
Oracle Applications R12 - Shipping Execution
Expert
Oracle Applications R12 - Shipping Execution
Expert
Oracle Applications R12 - Work in Process
Expert
Oracle Applications R12 - Work in Process
Expert
ITIL
Expert
ITIL
Expert
Functional Analysis
Expert
Functional Analysis
Expert
Customer Service
Expert
Customer Service
Expert
IT Service Management
Expert
IT Service Management
Expert
Oracle ERP
Expert
Oracle ERP
Expert

Languages

Arabic
Native Speaker
English
Intermediate