Osborn Barihamwe

- Meet and greet customers leading them to designated aisles / shelves for their specified needs.
- Provided customers with information regarding product features and benefits.
- Ascertain products/apparel were neatly displayed assisting the merchandisers to have all corresponding information i.e. price-tags and sizing cubes attached to them.
- Handled business relationships through excellent customer relations.
- Demonstrate features by show-casing knowledge of footwear and accessories i.e. sneaker and their inspiration/performance.
- Was required to have solid knowledge of merchandise and all other components of customer needs within the retail outlet.
- Showcased seasonal promos which included upselling/cross-selling with a view to increase revenue.
- Prepared and conducted direct marketing activities to stay within agreed budgets and achieve target sales volumes.
- Created sales strategies and approaches for the store’s products.
- Created and preserved a computerized customer and prospect database.
- Observed and assessed the performance of existing clients’ accounts.
- Accurately and efficiently completed all sales transactions and maintained proper cash and
media accountabilities of registers and records.
Pack items in original packaging and ensured that they were accompanied by warrantee cards.
- Maintained a professional demeanour with the public and store personnel.
- Collaborated with store operations team in ensuring accurate inventories and availability of stock.
- Ensured that each customer I attended to received outstanding customer service by initiating a
cordial and friendly ambience.

Meet and greet guests at the reception area.
- Meeting with new/old clients firstly by telephone or in the office to discuss potential new
membership contracts before referring them to the golf operations managers’ office.
- Marketing of special events e.g. Tournaments and golf awareness events.
- Schedule tee-time reservations through email and telephone.
- Followed up all check-in procedures for all guests.
- Answered radio calls from guests as well as fellow colleagues from the golf course.
- Assisted with inventories and restocked merchandise / apparel at the golf shop.
- Professionally handled complains, suggestions and complements to ensure guest satisfaction.
- Served and assisted customers on checkouts.