Regional Operations Manager
Tamimi Markets
Total years of experience :24 years, 0 Months
Headhunted by CEO to join the premium supermarket brand in Saudi Arabia
Responsible for the operation of the largest Region in the company
21 direct reports ranging from store managers to regional specialists roles
Annual turnover in excess of £180mil
Opened 3 new stores and a remodel
Restructured store teams to deliver routine processes and excel in customer service
Achieved a saving of 2% on labour
Delivered a manual of routines and processes, training all the leadership teams to understand and comply with SOP’s
Sales growth of 4.2% LFL
Influenced commercial and marketing functions to take a modern approach to range, space management, and the improvement of store standards
Delivery of cost lines in operations from red to green in 4 months
Personally coached 3 assistant managers to successful appointments as Store Managers
Created and delivered resource plan to fulfil vast growth requirements for the future at all levels
Developing team to continuously deliver profit, growth and operational experience
Engaging team to deliver key financial, customer and people plans with sustainability
Used my expertise and experience to reduce stock holding
Conducted Market Research to understand state of second hand car market and second hand car parts
Invested my own money to get the business set up and trading
Created budgets and business plans
Grown business from a One Man Band to a profit turning enterprise now with 3 employees
Business model created, based on lowest cost to operate, excellent customer service, quality and loyalty to our principles
Multi platform advertising, always with low costs in mind
Long term sustainability of the business, achieved with no need to resort to credit
Personally accountable for all legal aspects of the business
Structured control of company expenses/costs Vs Budget
Responsible for leading a team of over 250 colleagues and managers
Moved from first appointment store to company flagship store after 1 month
Lead the store through a significant change in business strategy, developing the team through coaching
Reduced stock holding dramatically
Managed relationships with suppliers to the benefit of the business, empowered team to lead and manage
Initiated two way business approach with the commercial team
Delivering leading operational standards on a consistent basis, a cultural change
Appointed to the largest store in the region with the highest turnover on first appointment
Immediate impact in store standards, starting with the level of cleaning and the resetting of merchandising standards, this was reflected on the mystery shopper surveys
From 3 out of 12 greens on the scorecard at my arrival at the end of period 7, to 7 greens by the end of financial year
Created a buzz around the shop that drove the team to deliver the transformation, managing the stock, the store and the colleagues to believe in the need for change
Personally accountable for Licence to trade audit ensuring the store trades legally
Best Xmas store in the region, this helped drive the sales past the £2m for the first time
I engaged the team to drive sales via their standards and creating competition between teams
Managed costs to meet the company’s targets on SHRINK, waste, labour and store controllable
Appointed to the role by the Operation Director for the South Division
Responsible and accountable for the overall operation of a superstore in the most challenging region of the South Division
Number one in the region for Direct Costs Controls
Consistently top three in the region for Happy to Help
Developed a trading manager to GSM and two Department Managers to Trading Managers
Shrink controls in place from my arrival achieving a credit on all the full counts over my tenure
Inspired the team to believe in “ the art of the possible” thus changing the stores’ reputation
Approached company processes in a robust and committed way to deliver Safe and Legal audit (first store in the region to achieve green status)
Enrolled in GSM development programme (Big and Complex Shop GSM) by the Regional Operations Manager, completed by the end of November 2010
Stabilized the management team by motivating them and coaching them in the Asda Way of Working retaining all of my management team even through company’s restructure
Managed integrity of stock counts
Coached GSM’s in the region on how to protect their stores inventory
Collated regional figures for the Regional Operations Manager
Actively supported a new store opening (Edmonton)
Covered GSM’s holydays in various stores
7 G.C.S.E’s - Portuguese, English, French, Art & Design, History, Mathematics, Geography 4 A Levels -English, Politics, Latin, Sociology
