Osman El Cheikh

Delivered high-quality in-store customer service, assisting customers with purchases both in-person and via phone while handling cashier operations.
Maintained store presentation standards, ensuring cleanliness, product organization, and an optimal shopping experience.
Operated Odoo ERP (POS), managing sales transactions, recording purchases, and handling inventory adjustments (including scrap management).
Processed incoming orders, prepared deliveries, and optimized driver routes based on location sequencing to improve efficiency and reduce delivery time.
Managed procurement by liaising with Lebanese suppliers, negotiating prices, preparing quotations, and coordinating international shipments to Kuwait.
Tracked shipments end-to-end, working closely with shipping companies to ensure timely delivery and resolving any logistical issues.
Verified incoming stock for accuracy, quality, and condition, and set pricing strategies to ensure profitability.
Took on leadership responsibilities by supervising and supporting a team of 2 staff members.
Managed company finances, including cash handling and bank account monitoring, while maintaining accurate financial records and transaction tracking using Excel.
Played a key role in transitioning the business from a physical retail store to an e-commerce platform using Shopify.
Created and managed product listings on Shopify, including descriptions, pricing, and inventory updates.
Produced product photography and designed promotional content (banners, offers, visuals) using Canva to enhance online presence.
Customized and updated the Shopify store layout, including collections, homepage sections, and promotional campaigns.
Coordinated with a marketing agency to plan product promotions, discounts, and advertising strategies.
Processed and fulfilled online orders through Shopify, ensuring timely delivery and customer satisfaction.